As a PATIENT at Mackenzie Health, I expect:
Excellent Care
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Timely and professional treatment
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A clean and safe environment
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Progressive approaches to meeting my healthcare needs
Respectful Care
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My family and I will be treated with compassion and respect
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Staff, Physicians and Volunteers will act with honesty and integrity
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Diversity and individual needs will be recognized and treated appropriately
Clear Communication
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To be informed, educated and involved in decisions about my care
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My personal health and medical information will be kept confidential
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The entire health care team will work together to ensure seamless care
Accessibility For All
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A barrier-free environment
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Consideration for special needs
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Plain language explanations
