Mackenzie Health
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About Us - About The Organization


Meet Mackenzie Health 

Surgery Photo
Mackenzie Health is a dynamic regional healthcare provider serving a population of more than a half million people across York Region and beyond. Nationally recognized for its commitment to safety and quality patient care, Mackenzie Health is a healthcare leader With a wide variety of academic partners. Mackenzie Health includes Mackenzie Richmond Hill Hospital, the future Mackenzie Vaughan Hospital, as well as a comprehensive network of community-based services in Richmond Hill, Vaughan and the surrounding communities.
Mackenzie Health’s vision is to create a world-class health experience. This means delivering quality, compassionate and timely patient-centered care. It means that everything we do is focused on our patients and community.
Our network of community-based services are located as follows:
Richmond Hill
Oak Ridges Medical Centre Site
  • Chronic Kidney Disease Program
Pateras Plaza Site 
  • Centre for Behaviour Health Sciences
    • Behavioural Clinic
    • Sexuality Clinic
  • Central East Autism Services
    -York Region
Partnership Location
Saint Elizabeth Rehab Health
- Richmond Hill
  • Outpatient Rehabilitation Clinic
Jane Street Site
  • Chronic Kidney Disease Program
  • Urgent Care Centre
Upper Thornhill Centre Site 
  • Health and Wellness Centre
  • Cardiac Rehab
  • Diabetes Education Centre
  • Domestic Abuse & Sexual Assault Care Centre (DASA)
  • Mackenzie Health Foundation
Bryne Drive Site
  • Centre for Behaviour Health Sciences
    • Behavioural Clinic
    • Sexuality Clinic
  • Central East Autism Services
  • York-Simcoe Brain Injury Services
Mackenzie Health Strategic Goals
  • Exceptional Patient and Family Experience
  • Excellent Quality and Efficiency
  • Community-Driven Growth 
  • Great People, Systems and Partners
Wildly Important Goals 2016
  • Create and exceptional experience for our patients
  • Successfully deliver on our three major initiatives concurrently to transform the future of Mackenzie Health. Strengthening quality of care through Back to Basics, transforming care with a fully integrated Electronic Medical Record, and building the new Mackenzie Vaughan Hospital.
Mackenzie Health Clinical Programs
Emergency and Medicine Program:
Critical Care, Emergency, Medicine, Patient Flow, Outpatient Clinics, Urgent Care Centre
Surgery Program:
Day Surgery, Inpatient Surgery, Recovery, Outpatient Clinics
Women and Child Program:
Family Birthing Centre, Maternal Fetal Medicine, Neonatal Intensive Care Unit (NICU), Obstetrics, Pediatrics, Outpatient Clinics
Chronic Disease and Seniors Health Program:
Behavioural Services, Complex Care, Chronic Kidney Disease Program, Geriatric Services and Outreach, Integrated Stroke Care, Mental Health, Palliative Care, Rehabilitation, Southwest York Region Health Link
Clinical Supports:
Infection Control, Laboratory, Medical Imaging, Pharmacy, Rehabilitation Services, Respiratory Therapy
Mackenzie Health Regional Programs
  • Behavioural Supports Ontario (BSO) for Central LHIN
  • Centre for Behaviour Health Sciences
  • Domestic Abuse and Sexual Assault (DASA) Care Centre of York Region
  • Genetics Clinic of York Region
  • Mackenzie Health Long-Term Care Facility
  • York Region Chronic Kidney Disease Program
  • York Region District Stroke Centre
Mackenzie Health Activity
Beds in Operation (Mar 2016)
  • Acute Beds*                                                         241
  • Complex Continuing Care/Rehab beds         84
  • Long Term Care beds                                        168
  • Integrated Stroke                                                 22
Total:                                                                                   515
Patient Volumes (2016)
  • Total Admissions                                               19,376
  • Surgical Cases                                                   9,359
  • Emergency Visits                                               109,029
  • Births                                                                    2,305
  • Ambulatory Visits  (w/ Dialysis visits)             243,441
  • Diagnostic Imaging Exams                              200,938
* includes medical, ICU, surgical, mental health, pediatric, obstetrics 
Human Resources
March 2016                                                    Total
Number of Staff                                               2,641
Number of Physicians                                   465
Number of Volunteer Hours/Year                96,313
Financial Resources
Total Annual Revenues (2015-16)             $294.896 M
Total Annual Expenses (2015-16)              $294.246 M 
Surplus (2015-16)                                          $650
Where Mackenzie Health Patients Come From (% of Total in 2015/2016)
                                           Acute Inpatient             Emergency
Richmond Hill                 38%                                38%
Vaughan                           34%                               42%
Markham                           9%                                 7%
Other York Region           6%                                 4%
Toronto                              7%                                  5%
Other                                  6%                                 4%
86% of our patients reside within York Region and 91% within the Central LHIN
Community Demographics
  • 2016 Population in York Region - 1.1 Million
  • Our Communities will grow by 40-50% by 2031
  • 44% of York Region’s seniors live in the communities we serve
  • 4 in 10 residents are visible minorities and 1 in 2 speaks a language other than English as their first language
  • Top languages in Vaughan and Richmond Hill: English, Italian, Russian, Cantonese, Farsi, Mandarin
Central Local Health Integrated Network (LHIN) Profile
Geographic Boundaries: 
All York Region, north Toronto and South Simcoe; rural and urban mix.
With 1.8 million* residents, Central LHIN has the most residents in the province and is one of the fastest growing LHINs in Ontario.
*Source: Environics Analytics 2012
Central LHIN Public Hospitals
  • Mackenzie Health
  • Southlake Regional Health Centre
  • Markham Stouffville Hospital
  • North York General Hospital
  • Humber River Hospital
  • Stevenson Memorial Hospital (Alliston)
  • West Park Healthcare Centre
Key Contact Numbers for Mackenzie Health
  • Main Switchboard: Richmond Hill - 905-883-1212 and Vaughan - 905-832-4554
  • CEO/Executive Office: 905-883-1212, x7406
  • Medical Affairs: 905-883-1212, x7451
  • Patient Relations: 905-883-1212, x7495
  • Board of Directors: 905-883-1212, x7400
  • Mackenzie Health Foundation: 905-883-2032
  • Communications and Public Affairs: 905-883-1212 ext. 7490

Patient Care Photos

Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123