Mackenzie Health Opened in 1963 (formerly York Central Hospital), Mackenzie Richmond Hill Hospital is a large community hospital located in Richmond Hill providing Emergency, Inpatient, Ambulatory, Continuing and Long-Term Care services to a community of over 500,000 residents in Southwest York Region. In 2009, the hospital received an expanded mandate from the Ministry of Health and Long-Term Care to plan for the further development of the existing Mackenzie Richmond Hill Hospital site and the building of a new hospital in Vaughan. In addition to the services it currently provides to the community of Southwest York Region.
Mackenzie Health is the District Stroke Centre for York Region and is home to a number of regional services including: the York Region Chronic Kidney Disease Program, York Region Domestic Assault and Sexual Assault Care Centre, and the York/Simcoe Behaviour Management and Autism Programs.
Click here for more information about the building of the new hospital in Vaughan
Click here to see our Brand Brochure
Click here for a printable copy of our Quick Facts (PDF)
Meet Mackenzie Health
Mackenzie Health is a major regional healthcare provider formed to serve Southwest York Region, one of Canada’s fastest growing communities. Mackenzie Health will include two hospitals and a network of community based services, helping create a world-class health experience to meet the growing needs of our community.
The two hospitals include: Mackenzie Richmond Hill Hospital (formerly known as York Central Hospital) and the future Mackenzie Vaughan Hospital. Both hospitals will offer core healthcare services. Mackenzie Health and its network of health services unite our community under one comprehensive healthcare provider, making navigating the system easier and improving access to care.
Vaughan + Richmond Hill (2010) 492,024
York Region (2010) 1,062,000
% Residents in Richmond Hill and Vaughan with native language other than English 56%
% Seniors of York Region population (2008) 10%
% Seniors of York population (in 2031) 21%
% Population affected by Chronic Disease 45%
Mackenzie Health Strategic Directions
Best Patient Experience
Great People and Systems
Wildly Important Goals 2012-13
Improve Patient Satisfaction
Reduce Patient Waiting
Improve Engagement and Worklife
Mackenzie Health Clinical Programs
Emergency and Medicine Program:
Emergency, Medicine, Critical Care, Patient Flow
Inpatient Surgery, Day Surgery, Recovery
Women and Child Program:
Obstetrics, Labour and Delivery, Maternal Fetal Medicine,
Diagnostics and Therapeutics Program:
Laboratory, Medical Imaging, Pharmacy, Infection Control,
Respiratory Therapy, Rehabilitation services
Chronic Disease and Seniors Health Program:
Integrated Stroke Unit, Chronic Kidney Disease Program,
Continuing Care, Rehabilitation, Palliative Care, Mental Health,
Geriatric Services and Outreach, Behavioural Services
Mackenzie Health Regional Programs
York Region Chronic Kidney Disease Program
District Stroke Centre
Domestic Abuse and Sexual Assault (DASA) Care Centre of York Region
Behaviour Management Services of York and Simcoe
Brain Injury Services of York and Simcoe
Autism Services of York Region and Simcoe County
Genetics Clinic of York Region
Behavioural Services for Central LHIN
Mackenzie Health Long Term Care Facility
Mackenzie Health Clinical Role
Regional healthcare provider of hospital and community based services including Emergency, Acute inpatient, Complex Care, Rehabilitation, Diagnostic, Palliative, Ambulatory and Long Term Care services
Regional leadership in: Chronic Kidney Disease/Dialysis; Stroke Care; Domestic Abuse and Sexual Assault; Behaviour Management
Facilitator of a seamless continuum of care for local, subregional and regional services, in partnership with other health providers.
Where Mackenzie Health Patients Come From (% Total Cases 2011/2012)
Inpatient Outpatient Emergency
Richmond Hill 35% 34% 39%
Vaughan 37% 27% 40%
Markham 8% 10% 7%
Other York Region 5% 10% 3%
Toronto 8% 11% 5%
Other 4% 6% 3%
86% of our patients reside within York Region and 91% within the Central LHIN
Mackenzie Health Activity
Beds in Operation (Mar 2012)
Acute Beds* 235
Chronic/Rehab beds 82
Integrated Stroke 23
Patient Volumes (2011-12)
Total Admissions 17,834
Surgical Cases (Main OR) 8,556
Emergency Visits 85,853
Ambulatory Visits (w/ Dialysis visits) 192,758
Diagnostic Imaging Exams 192,303
* includes medical, ICU, surgical, mental health, pediatric, obstetrics
As of April 2012 Total
Number of Staff 2226
Number of Physicians 387
Number of Volunteer Hours/Year 90,000
Total Annual Revenues (2011-12) $252.1 M
Total Annual Expenses (2011-12) $247.2 M
Surplus (2011-12) $4.9 M8321
We have 6 offsite locations in Richmond Hill, Vaughan and Barrie – providing:
Brain Injury Services, Behaviour Mgmt, Diabetes Education, Chronic Kidney Disease/Dialysis, Domestic Abuse and Sexual Assault (DASA) Care Centre of York Region, Mackenzie Health Foundation, Health and Wellness, Preschool Autism Services, Rehabilitation, Sexuality Clinic
Central Local Health Integrated Network (LHIN) Profile
All York Region (except southwest tip of Vaughan), north Toronto and south Simcoe; rural and urban mix. For more details, please click here.
With a population of close to 1.8 million15 (13.2%* of Ontario’s population), Central LHIN has the most residents of all LHINs and is among the most diverse (48%* of population is immigrants) and one of the fastest growing.
By 2021, Central LHIN’s population will have grown by 20.3%* since 2011 – one of the highest projected rates among the LHINs, and seniors will comprise 16.1%* of all residents.
Central LHIN has one of the lowest hospitalization and ED utilization rates in the province; and health status indicators are better than the Ontario average overall.
LHIN Health Service Providers:
Central LHIN has 110 service accountability agreements in place with health service providers for the delivery of a range of programs and services across the continuum of care, including hospitals, long-term care, community support service, mental health and addictions service providers; community care access centre (CCAC); and community health centres.
Central LHIN quality-based system directions (as per the Integrated Health Service Plan (IHSP) 2013-2016 IHSP:
Appropriateness – Improve the delivery of safe, effective and timely care in the right setting;
Access – Continue to improve access to hospital, community and primary care services;
Integration – Strengthen integrated health care delivery from disease prevention and primary care through community, acute, long-term and end of life care; and
Person-Centredness – Improve equity in how people experience health care and service delivery.
*Ministry of Health and Long-Term Care Health Analytics Branch analysis of Census of Canada (Statistics Canada) 2006 and 2011 data; Ministry of Finance population estimates and projections.
Central LHIN Public Hospital Partners
Southlake Regional Health Centre
Markham Stouffville Hospital
North York General Hospital
Humber River Regional Hospital
Stevenson Memorial Hospital (Alliston)
Mackenzie Health Contact Information
10 Trench St.
Richmond Hill, Ontario
Key Contact Numbers
Main Switchboard: 905-883-1212
CEO/Executive Office: 905-883-1212, x7400
Medical Affairs: 905-883-1212, x7451
Patient Relations: 905-883-1212, x7495
Board of Directors: 905-883-1212, x7406
Mackenzie Health Foundation: 905-883-2032
Communications and Public Affairs: 905-883-1212 ext. 7490