The Ontario Health Insurance Plan (OHIP) covers only medically necessary services.
Your bills will be finalized on the day of discharge for items not covered by OHIP, such as medical devices, and semi-private and private accommodation. Other charges, e.g. television, will be charged separately to you.
Payment should be made without delay upon receipt of invoice. If you have insurance coverage for Preferred Accommodations, please give us your insurance information and we’ll submit it on your behalf (applies for Preferred Accommodation claims only).
You may pay your hospital bills in one of four ways – online, by mail, by phone, or in person.
Online Payment
Pay Your Bills Online with our secure, easy-to-use payment option
Pay Your Bills by Mail:
Mackenzie Health
Financial Services - Accounts Receivable
10 Trench Street
Richmond Hill, Ontario
L4C 4Z3
Pay Your Bills by Phone
Call Financial Services during business hours (between 8:30 a.m. and 4:30 p.m.) to pay by credit card:
Pay Your Bills in Person
Drop off a payment to Financial Services, Room 2949, Main Floor of C Wing during business hours (8:30 a.m. to 4:30 p.m.); or to the reception desk at the Emergency Department (note that you may experience a wait as we tend to patients).
For billing questions or with assistance with payment arrangements, please contact Financial Services, located on the main floor of C Wing, or by calling (905) 883-1212 ext. 7441.
