Our goal is for every patient at Mackenzie Health to experience courteous, compassionate care and service provided by our friendly and knowledgeable staff, physicians and volunteers. The Mackenzie Health Patient Relations department is available to act as a liaison to facilitate the resolution of concerns.  We are here to assist patients and families to ensure their experience with Mackenzie Health is a positive one. 

Should a concern about your experience arise, we first suggest, you discuss your concern with your care team members.  If the concern remains unresolved, please contact Patient Relations and we will begin a follow-up.  Your discussions with Patient Relations staff members are confidential and will not affect your care.  Feedback is a valuable tool in making improvements throughout Mackenzie Health.  Please be assured that we have listened to your perspective and taken your feedback very seriously.  Thank you for providing us with the opportunity to examine the care we provide and for partnering with us with the goal of continuous improvement in the care and services that we deliver.

To speak to a Patient Relations Representative, please contact the Patient Relations Office at:

Mailing Address:

Mackenzie Health

Attn:  Patient Relations

10 Trench Street,

Room 2938, Main floor of C Wing

Richmond Hill, Ontario 

L4C 4Z3

Telephone Number: (905) 883-1212, ext. 7494

Email: patientrelations@mackenziehealth.ca

After 5pm, the Patient Relations office will be closed. However, patient/family meetings with Patient Relations and staff may be arranged and conducted on the Unit during the hours of 5-7pm.

Office Hours:  Monday - Friday, 8:30 a.m. - 7:00 p.m.