Privacy and Freedom of Information

The Freedom of Information and Protection of Privacy Act (FIPPA) governs access to information and privacy. 

The Freedom of Information and Protection of Privacy Act (FIPPA) is an Ontario statute that was enacted in 1990 to govern access to information and privacy. It originally applied to government institutions and universities, among other public institutions. Most recently, Ontario hospitals via the Ontario Hospital Association, requested the Ontario government extend the application of FIPPA to Ontario hospitals in order to demonstrate the sector's deep and continuing commitment to transparency and accountability. In December 2010, the Ontario government enacted the Broader Public Sector Accountability Act, which extended the application of FIPPA to Ontario hospitals as of January 1, 2012.

  1. Access to Information - provides the public a right of access to hospital records subject to limited exemptions;  and
  2. Privacy - to protect the privacy of the individuals with regards to their personal information and to provide a right of access to their personal information held by the hospital.

Members of the public can request access to hospital records by making a Freedom of Information (FOI) request. Types of records the hospital maintains relate to hospital budgets, minutes, agendas and other records including policies and procedures.

For access to your own medical records visit: MyChart

Our hospital proactively discloses information that we make routinely available throughout our website. Such information is continually updated. If you are not able to locate information you are looking for on our website, please contact the Office of Access and Privacy at If you would like to make a formal access request under the Freedom of Information (FOI) legislation, please refer to the next section to learn how. 

Some records such as executive contracts, accreditation reports, annual reports and infection control indicators are routinely available on our website and may be accessed on our performance page.


If you wish to initiate a formal request for hospital records, please fill out an FOI Request Form, print and sign. Send your completed form with a $5.00 application fee cheque made out to Mackenzie Health to the address below.

Privacy Office

Mackenzie Health
10 Trench Street
Richmond Hill, Ontario
L4C 4Z3