Website Privacy Statement

This privacy statement explains our current practices regarding what information is collected and used when you visit our website. 

Our Commitment

Respecting your privacy and protecting your personal and personal health information (collectively “personal information”) is a priority for us. Mackenzie Health's management of personal information is governed by the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA).

These Acts require us to protect your personal information in our possession. The Information and Privacy Commissioner (IPC) oversees whether we comply with the privacy provisions of the Acts by investigating complaints.

Note that service providers under contract to provide services on behalf of or to Mackenzie Health must follow the practices required of Mackenzie Health.


A cookie is a small text file that a website creates and accesses through your browser when you visit the site. Our website utilizes some cookies to track language preferences, provide customized web page content, and display website navigation history. We cannot identify you from this information.

Third Party Cookies and Traffic Analysis 

We use cookies to analyse user activity in order to improve the site. For example, we can use cookies at aggregate patterns like the average number of unique visitors, how long they stay on the website, website searches and how many pages they visit. We can use such analysis to gain insights about how to improve the functionality and user experience of the site.

Newsletter Tracking 

Mackenzie Health may sometimes use an online external platform to send out newsletters to those who have signed up for news at Mackenzie Health. This platform tracks users’ interaction with the newsletter, including delivery, open and click rates, and can generate reporting on which device readers are using to open the newsletters.

PrePlacement Health Assessment Forms 

To ensure the safety of our staff and patients, Mackenzie Health requires all workers to provide the Occupational Health and Safety Department (OHS) with medical history and vaccination status information, in compliance with the Ontario Hospital Association guidelines and our hospital policies. The personal and medical information collected is used and maintained by the hospital for the intended purpose of providing staff with Occupational Health, Safety and Wellness services. Its collected with employee’s knowledge and consent and kept in strict confidentiality.  

Contact Us

Questions or comments regarding these practices can be directed to our Privacy Office by e-mailing, calling 905-883-1212 extension 7117 from Richmond Hill or 905-417-2000 extension 7117 from Vaughan, or by writing to:

Mackenzie Health
Privacy Office
10 Trench Street
Richmond Hill, ON L4C 4Z3