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Mackenzie Health
10 Trench Street, Richmond Hill
Ontario L4C 4Z3

Mackenzie Health Foundation
10 Trench Street, Richmond Hill
Ontario L4C 4Z3

High-Tech Transformation


Epic EMR for patient registration in our MRI clinic

Harnessing technology for healthier communities.

Mackenzie Health is using the enormous power of new technologies to transform the delivery of health care – empowering patients, improving the hospital experience and reducing errors and wait times.

Our digital transformation is well underway at Mackenzie Richmond Hill Hospital, where some of this smart technology is already being tested and implemented. Mackenzie Vaughan Hospital, set to open in late 2020, will be Canada’s first smart hospital, a place where technology and information will be used to anticipate the needs of patients and health care providers, and identify health issues before they become serious.

As we embrace these exciting new advances and how they’ll improve care in the future, we also want to share some of the notable technology milestones we’ve already met.


Epic EMR software system part of our ‘smart’ vision


A Canadian first: Mackenzie Health achieves highest certification for EMR.

Mackenzie Richmond Hill Hospital became the first Canadian acute-care hospital to receive Healthcare Information and Management Systems Society (HIMSS) Electronic Medical Record Adoption Model (EMRAM) Stage 7 certification. This level of certification signifies that Mackenzie Health has fully implemented a paperless environment through our electronic medical record (EMR) system and digital health solutions that benefit the patient experience and care delivery. For our patients, it means even greater safety levels through the use of Bar Code Medication Administration and other tools. For our clinical teams, the new system has enabled access to real-time patient data to improve and accelerate care decisions. July 2018 marked the one-year anniversary of our EMR implementation at Mackenzie Health.


You can now check health records, clinical notes and results on any personal device.

2018 CHIME “Most Wired” winner.

The College of Healthcare Information Management Executives (CHIME) named Mackenzie Richmond Hill Hospital one of CHIME HealthCare’s Most Wired award recipients. Mackenzie Health was the only Canadian recipient in 2018. This achievement recognizes Mackenzie Health’s leadership and innovation in introducing health care information technology systems to help deliver on our promise of world-class, safe and efficient care for patients and families.



The Mackenzie Richmond Hill Hospital diagnostic laboratory began implementing new automated chemistry and hematology systems to boost efficiency for lab staff and improve patient sample testing. The new technology will deliver results to physicians faster than ever before by automating steps that were previously performed manually. Completion of the automated lab will represent the first major milestone towards incorporating smart design at Mackenzie Richmond Hill Hospital. The design will then be applied at the new Mackenzie Vaughan Hospital to streamline lab services and analysis across both sites and support integrated and efficient patient care.


The Mackenzie Innovation Institute (Mi2) forms strategic partnerships and project collaborations with businesses and industry partners to develop innovative and patient-focused solutions. The focus this year was to look at innovative solutions in the virtual health care and digital health space to provide better care delivery and overall improvement to the patient experience.


Virtual care platform for seniors.

In collaboration with Careteam Technologies Inc. and Mackenzie Health, Mi2 launched the Careteam virtual care platform with the Geriatric Outreach Team as well as the Senior Wellness Clinic. This digital health platform enables patient-centred care collaboration for complex, chronic diseases. The platform brings together health care professionals, the patient and personal support teams with an integrated care plan, instant communications and population analytics to enable transitions, complex chronic care and innovative care management tools between patients and caregivers.

Smart clinical solution: Vital signs monitoring system.

In partnership with Philips, Mi2 successfully implemented a vital signs monitoring system that fully integrates with Mackenzie Health’s full-suite Epic EMR. This new system dramatically streamlines bedside point of care charting with near real-time updates. This has significantly improved nursing practice and clinical efficiency, minimized transcription errors and dramatically simplified clinician workflow by eliminating notepads and manual charting. Nurses and clinicians are now able to focus more on patients and less on documentation.



The Berwick family of King has made a number of investments in health care technology over the years in an effort to improve lives. Past support for new lab equipment has meant patients no longer have to wait hours for results. Now their generosity extends to the new Mackenzie Vaughan Hospital, where the auditorium in the Giovanni De Gasperis ♦ Eugene Kohn Learning Centre will proudly bear the family’s name. The Berwick Family Auditorium will be a state-of-the-art venue designed to host transformative health care forums, helping us fast-forward to the future of care in our community.

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