Mackenzie Health is pleased to provide its patients with multiple ways to schedule an appointment, allowing patients full flexibility to ensure their healthcare needs fit into their busy lifestyles. Patients can manage their appointments at select clinics online through MyChart using our SMARTScheduling features including scheduling an appointment, rescheduling an appointment, getting on a wait list as part of our Fast Pass feature and cancelling an appointment. You can also call the Patient Scheduling Office during business hours and a representative will be happy to assist you. Click below to learn more.
SMARTScheduling is currently available for the following clinics, with more clinics coming soon:
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Bone Mineral Density |
COVID-19 Assessment Centre |
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Computed Tomography (CT)* |
Echocardiography |
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EEG/EMG (Neurodiagnostics) |
Fluoroscopy |
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Magnetic Resonance Imaging (MRI)* |
Mammography |
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Ontario Breast Screening Program |
Pulmonary Function Testing (PFT) |
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Ultrasound |
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*Please note that both CT and MRI appointments are not available to be scheduled online, however, patients are able to reschedule, add to Fast Pass and cancel appointments.
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24/7 SMARTScheduling through MyChart |
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Referred to Mackenzie Health for an appointment in one of the above clinics?
To learn more about MyChart and the additional scheduling features offered online, including rescheduling, joining Fast Pass, or cancelling your appointment, visit the MyChart FAQ page and select SMARTScheduling. Please note that SMARTScheduling is available only to previous and existing patients of Mackenzie Health. If you have never been to our hospital, a representative from the Patient Scheduling Office will call you to book your appointment within three to five business days of receiving your referral. |
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By Phone During Business Hours |
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If you have been referred to Mackenzie Health for an appointment, a representative from the Patient Scheduling Office will call you within three to five business days of receiving your referral to schedule your appointment, pre-register you over the phone and sign you up for MyChart if you choose. During this call, you will be provided with the following information:
Our Patient Scheduling Office is open Monday to Friday from 8 a.m. to 5 p.m. and weekends between 8 a.m. and 4 p.m., including holidays. The Patient Scheduling Office can be reached at 905-883-1212 ext. 2004 from Richmond Hill and 905-883-4554 ext. 2004 from Vaughan. A representative will be happy to assist you in scheduling, rescheduling or cancelling your appointment. |
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Will I receive an appointment reminder? |
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A few days before your appointment, you will receive an automated phone reminder where you can confirm or cancel your appointment through the automated system. MyChart users will also receive an e-mail reminder of their upcoming appointment and to log in to their account to confirm their appointment by using our eCheck-in feature. |
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How do I cancel or reschedule my appointment? |
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Please provide 48 hours notice if you need to cancel or reschedule your appointment. Online For appointments at select clinics, log in or sign up to MyChart to use our SMARTScheduling system to cancel or reschedule your appointment to a more suitable time that fits your schedule. By Phone You can call the Patient Scheduling office at 905-883-1212 ext. 2004 from Richmond Hill and 905-883-4554 ext. 2004 from Vaughan and a representative will be happy to assist you. Some clinics require that you contact them directly to schedule, reschedule or cancel your appointment. Please refer to the list below for contact information for these clinics.
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