MyChart

Signing Up for MyChart

1. When your appointment is being scheduled, you will be asked for your e-mail address and an 'Activation Code' will be sent to you with instructions on how to create your MyChart account.  If you are not asked about signing up, simply indicate you are interested in MyChart with the scheduler or during registration at an upcoming appointment.  Note that Activation Codes are only valid for 30 days.
2. At discharge from Mackenzie Health, you will be provided an After Visit Summary which contains a MyChart ‘Activation Code’ at the bottom of the first page.  Click the link below to sign up using your Activation Code.
3. Former patients can self-sign up by clicking on the link below: https://mychart.mackenziehealth.ca/mychart/signup

Log in or Sign up for MyChart

Once you have activated your account, log onto MyChart at https://mychart.mackenziehealth.ca/ on your desktop computer or download MyChart to your mobile device at:

Why Use MyChart?

Mackenzie Health’s MyChart offers many benefits for patients, including:

• Secure access to your personal health information any time of day, from your phone, tablet or computer
• Allows you to update your demographics ensuring your information is always up to date
• Quicker check-in for appointments by using eCheck-in* up to seven days prior
• Access and view your appointment schedules and preparation instructions so you’re ready in advance for your visit
• Save time and money with online access to your images (including x-rays, ultrasounds, CTs, MRIs and other diagnostic testing)
• Less paperwork at appointments by completing questionnaires* online
• Empowers you and your family in making informed decisions about your care by being closely connected to your health care history  
• Improves communications with your care providers by ensuring you have access to up to date information about your test results and health conditions

* Available for select clinics

What can I do in MyChart?

With MyChart you can do more than just view your medical information online, you can manage your health information and appointments all in one place. The following are just some of the features and types of health information that can be accessed in MyChart:

• Check in online 7 days prior to your next appointment using our eCheck-In* service
• View past and upcoming appointments
• View preparation instructions for upcoming appointments
• Complete pre-visit questionnaires*
• Cancel appointments*
• Update your demographics at any time (includes address, phone number, family physician, and more)
• View lab and test results
• View and share Diagnostic images including X-rays, ultrasounds, CTs, MRI and more
• Clinical notes on your care and treatment
• Track your health*
• Access your list of conditions or medical concerns diagnosed at Mackenzie Health as well as your prescribed medications and known allergies

*Available for select clinics

Are you looking for a CD copy of your images?

Mackenzie Health has partnered with PocketHealth to give patients online access to view and share their images from our hospital and other participating organizations at a reduced fee.  This includes x-rays, ultrasounds, CTs, MRIs and other diagnostic imaging.

Log in to your MyChart account to access this and additional features including eCheck-In, lab and test results, preparation instructions for upcoming appointments and more!

What are the benefits to accessing my images online?

By accessing your images online, you can:

• Save on time, no need to visit the hospital to obtain a CD
• Save money on parking and reduced fees
• Share your images online directly with your requesting physician
• View images from our and other participating hospitals and x-ray clinics

 To learn more, please visit the MyChart FAQs section of our website.

How do I sign up?

Log in to your MyChart Account, visit the Test Results page and follow the link to our partner site, PocketHealth.  From there, you can access your images in 3 easy steps:

1. Enter your patient information, including name, date of birth and health card number
2. Consent to the terms and conditions of the services being provided
3. Complete a secure payment of $5

Can I come to the hospital and pick up my images in person?

You can request a CD copy of your health records from Health Information Services at Mackenzie Health for a small fee. Please visit our Health Information Services page for more information.

E-Check In with MyChart

eCheck-In is available to patients with a MyChart account and combines online pre-registration and check-in to get you to your appointment faster for outpatient clinics at Mackenzie Health.

MyChart will send an automated notification two (2) days prior to the appointment date to remind you of your appointment and to eCheck-in.  Through eCheck-in you can confirm and update registration information (address, phone number, emergency contact, family physician, health card version code/expiry date) and complete any associated pre-visit questionnaires.  eCheck-In can be completed up to the time of your appointment.

Once you have completed eCheck-In, you will be provided a barcode that you can print out or pull up on your mobile device and scan at the Self-Serve Patient Registration Kiosk when you arrive for your appointment.

Upon arrival on the day of an appointment, patients* check in by visiting Patient Registration, located on the second floor of C-Wing, or designated Registration Area. Patients who have completed eCheck-In can scan their barcode resulting in fewer questions to answer or information to complete, getting them to their appointment faster.

*For patients scheduled in our Chronic Kidney Disease clinics, please check in at the front desk upon arrival.  For patients scheduled in our Mental Health clinics, please check in using the kiosks located within the clinics.

What personal information can I change in MyChart?

The following personal information can be updated in MyChart at any time:

• Address
• Home, mobile and work phone numbers
• E-mail address
• Preferred name (nickname)
• Marital status
• Emergency contact information
• Family physician information
• Health card information (add a new card or update your version code)
• Secondary insurance
• Allergies (will be validated into your health record at your next visit)

If you wish to change any patient demographic information outside of what is listed, such as your name or date of birth, please contact our Patient Scheduling department, by calling 905-883-1212 ext. 2004 (local to Richmond Hill) or 905-832-4554 ext. 2004 (local to Vaughan) to make these changes.

Click here to learn more about E-Check In

MyChart Security

We take great care in ensuring your personal health information is private and secure. MyChart is secured with similar encryption technologies as those used by major banks for online banking.         

For your security, you create and control your MyChart password. 

Proxy Access for another Patients' Record

If you are a current MyChart user yourself and would like to give other individuals (called “proxies”) permission to access your complete MyChart record, you can request this online through your MyChart account.  Please refer to the MyChart for My Family portion of our FAQs for further instructions.

If you would like to request access to a Minor’s record, or do not have your own MyChart account and are requesting access to another individual’s MyChart record, please contact our MyChart Support team.

For more information contact MyChart Support:

By e-mail:            mychart@mackenziehealth.ca or

By phone:            905-883-2202 from Richmond Hill or

905-832-4554 ext. 2202 from across Vaughan.

Hours:                 Monday to Friday from 8:00 a.m.to 4:00 p.m.