Patient Registration

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At Mackenzie Health, we strive to provide our patients with the best health care experience. To help reduce the time that it will take you to register when you come to the hospital, ensure that your registration information is up to date and get to your appointment faster, we offer E-Check In for all outpatient clinics:

Online pre-registration through My Chart and
On-site check in through our Self-Serve Patient Registration Kiosk

You can log on through MyChart to verify your registration information at any time and check in for your appointment seven days prior. Please visit our MyChart page to get started.

Self-Serve Patient Registration Kiosks Video

How do I get access to MyChart and E-Check In?

When you schedule your appointment at Mackenzie Health, the clerk will ask whether or not you would like access to MyChart. If you agree, the clerk will ask for your email address.
An email will be sent to the email address provided. Follow the link in the email and enter the PIN provided to get you started.
If MyChart sign up was not completed during appointment scheduling, follow these instructions:
- If you have been a patient at Mackenzie Health, please sign up to access MyChart here
- If this is the first time you receive care at Mackenzie Health, call our Health Information Services department at 905-883-2200

How do I complete E-Check In?

Once you have logged into MyChart to complete your E-Check-In, an instructional video is available with all the steps.

When can I complete E-Check In?

You can complete E-Check In seven (7) days prior to your appointment.
MyChart will send an automated notification seven (7) days prior to the appointment date to remind you to E-Check In.
You can update registration information at any time.

What happens if I do not E-Check within 72 hours prior to my appointment?

If registration information remains unverified from when your appointment was initially scheduled, a clerk may call you to confirm this information 72 hours prior to your appointment.
Patients who have not completed E-Check In will receive an automated call or text message reminder notifying them of their appointment date and time 48 hours prior.
The automated call or text message reminder will ask patients to confirm their appointment and also offers options to cancel or re-schedule.
Patients will still be able to E-Check In right up to their appointment time, however may have received a call from a clerk to verify information, as well as an automated call or text message reminder.

What if I am not able to E-Check In?

If you are not able to E-Check In online prior to your appointment, please check in using the Self- Serve Patient Registration Kiosks located in the C Wing, Level 2. The kiosks will prompt you to verify the same information and you will be able to edit specific demographic information yourself. If needed, you may be directed by the kiosk to a Patient Assistance Area where our staff will be happy to update your information with you.

After I have completed the E-Check In, what do I do when I go to the hospital for my appointment?

When you arrive at Mackenzie Health, you will need to check in using a Self-Serve Patient Registration Kiosk. If you have completed E-Check In online, this process will be expedited.
Please go to Patient Registration, located in the C Wing, Level 2.
Upon arrival to Patient Registration, please use the self-serve kiosks.

Directions to Patient Registration

Patient Registration Entrance and Kiosks

*Patients with appointments in Mental Health are to register in the Mental Health department, located in B Wing, Level 3. Patients will be able to register in this area using Self- Serve Patient registration Kiosks as per the instructions below.