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Accessibility Services

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Home/Programs & Services/Accessibility Services

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Accessibility services, including interpreters, hearing assistance and wheelchairs can be arranged at Mackenzie Health.

Elevators

Mackenzie Richmond Hill Hospital

Every wing at the Hospital is equipped with elevators.

Cortellucci Vaughan Hospital

The main elevators are located near the Vic De Zen Family Welcome Centre.. 
Public elevators are also available near the Parkade entrance on Level 0 and the West Entrance and Emergency Department on Level 1.

Hearing Assistance

We are able to assist with services for patients with a hearing impairment. Please ask a nurse or Patient Care Coordinator (PCC) to contact Communication Services for special phone services or to contact someone who can provide sign language services.
Interpreter Services

If you require interpretation services for a clinical appointment, please advise your care provider and they will arrange for a trained interpreter to assist you during your appointment. 

TTY Service

905-883-2123

Washrooms

Mackenzie Richmond Hill Hospital

Accessible washrooms are located throughout the facility. In the main lobbies, they are located on: 

  • the first floor of the Hospital's A-Wing
  • the second floor (main floor) of B-Wing, beside Chemo Therapy and Medical Day unit 
  • the second floor (main floor) of D-Wing, just inside Emergency waiting area 

Cortellucci Vaughan Hospital

Accessible washrooms are located throughout the facility. The main public washrooms are located near the the Vic De Zen Family Welcome Centre on Level 1 and the Parkade entrance on Level 0.

Wheelchairs

At Mackenzie Richmond Hill Hospital, wheelchairs are available in the lobbies of:

  • A- Wing
  • C-Wing
  • D-Wing

At Cortellucci Vaughan Hospital, wheelchairs are available at the:

  • Main entrance, Level 1
  • Parkade entrance, Level 0
  • Parkade (outside)

Read more about Accessibility at Mackenzie Health.

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© 2017 Mackenzie Health
10 Trench St., Richmond Hill, ON
L4C 4Z3
Local to Richmond Hill: 905-883-1212
Local to Vaughan: 905-832-4554
TTY Service: 905-883-2123

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