Medical Urgent Care Clinic (MUCC)

Referring a patient

If you are a patient in the Mackenzie Health Emergency Department or the Mackenzie Health Urgent Care Clinic will leave their visit with an appointment in the Medical Urgent Care Clinic. If you do not receive a follow up appointment, please call the Mackenzie Health Urgent Care Clinic at 905-883-1212 ext. 2064.

If you went to another urgent care clinic, a referral can be faxed to 905-883-0772.

How do I receive my appointment date and time?

If you are coming to the clinic from an urgent care clinic or a family physician office, please allow five (5) to seven (7) business days for an appointment.  

A representative from Mackenzie Health patient scheduling office will call you to advise you of the time and date of your appointment, and the time you should arrive.

If you receive a voicemail from the patient scheduling office, please call 905-883-1212 ext. 2004 from Richmond Hill or 905-883-4554 ext. 2004 from Vaughan to confirm the reason for the call.   

Online convenience with MyChart

Through MyChart, you have online access to:

• Viewing your appointment calendars and details.
• Updating your patient demographic at any time and e-check in seven days before o your next appointment.
• Receiving post-appointment clinical notes and test results.

You can register for MyChart when scheduling an appointment or by registering online at mackenziehealth.ca/mychart.

How do I prepare for a visit to the Medical Urgent Care Clinic?

You will receive a reminder notification a few days before your scheduled appointment. Be sure to confirm or cancel your appointment through our automated system by calling 905-883-1212 ext. 2004 from Richmond Hill or 905-883-4554 ext. 2004 from Vaughan.

Please bring your valid health card to your appointment. Please bring a list of your current medications with you. 

A reminder, Mackenzie Health is a scent-free environment.

How long does a Urgent Care Clinic visit take?

Your visit can take between one to two hours to complete. Factors such as how busy the clinic is, the different members of our team that will need to assess you, and whether or not you need further testing, can affect the length of your visit. 

What do I do when I arrive at the hospital?

You may park in the visitors parking lot, just north of the hospital and enter through the D-wing, emergency department entrance. Click here for more information on parking services.

During peak hours, parking can take longer than expected. Please allow yourself extra time to accommodate this. Alternate options are to take public transit, or to get dropped off by a family member or friend.

Check in at patient registration located in C-Wing Level 2 (between the C-wing, main lobby and D-wing emergency department entrance) using our self-serve kiosks.

Map to Patient Registration:

How do I reschedule my appointment?

You can cancel your appointments online using MyChart. You will need to reschedule your appointment by calling the patient scheduling office at 905-883-1212 ext. 2004 from Richmond Hill or 905 832 4554 ext. 2004 from Vaughan. Please provide at least 48 hours’ notice if you need to cancel or reschedule.

How can I obtain a copy of my test images?

You can obtain a copy of your test images through MyChart.