At the core of Mackenzie Health is the community of staff, physicians, volunteers, patients and family members. With our Inclusion and Diversity Program, we have found new ways to celebrate the differences that make our community and our organization so great. With initiatives like spiritual and diversity events, guest speakers, an abundance of resources and new training programs, you will have the support to make a positive change for you, your peers and visitors of the hospital.
The Inclusion and Diversity Program will provide you with the tools to rethink the way we communicate, interpret, relate and form decisions – tools that will support you as we evolve to a two-hospital model of care and continue to support and care for our diverse and growing communities. By learning about different cultural backgrounds, practising active listening and keeping an open mind, we can elevate the culture within Mackenzie Health to one where everyone can feel safe and welcome.
An example: understanding non-verbal communication:
Even simply being mindful of how different cultures use non-verbal communication can bridge an understanding. Knowing that when a colleague avoids eye contact during conversations, it may be their way of showing respect, or if a patient’s family stands a little closer than a physician may be used to, that may be part of the family’s culture. It also creates an opportunity to learn about how our own actions are received and understood by others. There are two sides to every interaction and by allowing ourselves to be open to other people’s experiences, we can help everyone feel included and valued within the Mackenzie Health community.
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Expanding our perspective
There are times when we may be unaware of our own biases and the unconscious habit of placing stereotypes and cultural assumptions on others. This can unintentionally have a harmful effect in the workplace and on our relationships with others. Through Mackenzie Health’s Inclusion and Diversity Program, we will be working to provide opportunities to acknowledge differences, ask questions and understand how to adapt to new situations.
Take time to learn with us and see how great our future will be when we all feel safe and welcome.
Are you ready to get involved? Take a look at our Learning and Wellness Academy Calendar to see upcoming events and programs to join, or reach out to the Inclusion and Diversity Program Committee to see what’s next in the program.
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