The Kudos Awards

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At Mackenzie Health, we take pride in creating a world-class health experience for our patients and their families. Every individual at Mackenzie Health plays a part in demonstrating our commitment and values in their daily work and through their interactions with colleagues, volunteers, patients, and family members.

The Kudos Awards Program recognizes and celebrates staff, physicians and volunteers that go above and beyond to create the best possible care experience every time. We invite you to identify those individuals and teams who relentlessly improve care and create a world-class health experience. For more information, please contact us.

On the Spot Kudos

On the Spot Kudos is a casual and immediate way for you to recognize an individual or team who demonstrates one of our Step Up: It Starts with Me behaviours in their day-to-day tasks. Simply, complete an On The Spot Kudos Card, and give to the person or team you are recognizing. The recipient of the card may share the Kudos by providing the tear-off portion of the card to his or her manager or supervisor for sharing with the team.

Eligibility:

All members of the Mackenzie Health team, including physicians, nurses, contract staff, partners, and volunteers. There is no limit to how many times you can give On the Spot Kudos.

Instructions:

You can submit Kudos Awards two ways.

1. Please complete and save the MS Word Document. When ready to submit, please attach and email directly to the recipient. You may wish to CC: the recipient's manager.

2. Click here to send an On The Spot Kudos card! (Mackenzie Health Network and Microsoft Outlook required)

Keep It Up Kudos is a formal, bi-annual recognition process that awards ten individuals and two teams in October and February for taking our Step Up: It Starts with Me behaviours to the next level. These individuals/teams go beyond just incorporating the behaviours into their work to doing something that creates lasting impact in one or more of our target areas.

Eligibility:

Only individuals who have been with Mackenzie Health for at least a year are eligible to be nominated. Individual recipients are eligible to be recognized once every two years. There is no maximum for team recipients.

Award Recipients will receive:

Recognition on the Mackenzie Health website and in other internal and external publications
Recognition from the Manager and Program Director at the department level
Recognition at the next Staff Forum
Profile on electronic media
Invitation to the Annual President's Kudos Awards ceremony
$100 gift card (for individual awards); logo golf shirt or scrub top (for team awards)
...and more

Instructions:

Please complete and save this MS Word document. Once filled out, please attach and email to:

Kudos@mackenziehealth.ca

President's Kudos is an annual recognition award that shines a spotlight on the four individuals and one team whose exceptional ideas and actions demonstrate our Step Up: It Starts with Me behaviours and advance our organizational strategy. Recipients will be recognized and celebrated at a formal awards ceremony.

Nominees must demonstrate a Step Up: It Starts with Me behaviour in a way that helps us deliver on our organization's strategy in one or more of the following categories:

Best Patient Experience: Delivering the best patient and family experience possible
Strategic Growth: Growing strategically in response to community needs
Operational Excellence: Commitment to efficiency and the highest quality and safest care
Great People and Systems: Leveraging leading practices in managing people, partnerships, technology and operations

Eligibility:

Award Recipients will receive:

Recognition on the Mackenzie Health website and in Mackenzie Matters
Recognition from managers at team meetings throughout the organization
Recognition at the next Staff Forum
Profile on electronic media
Invitation to the Annual President's Kudos Awards ceremony
$500 gift card (for individual awards); logo sweatshirt (for team awards)
...and more

Instructions:

Please complete and save this MS Word document. Once filled out, please attach and email to:

Kudos@mackenziehealth.ca

Nomination Guidelines

On the Spot, Keep it Up & President's Kudos

Who can be nominated?

All members of the Mackenzie Health team, including staff, physicians and volunteers, who have completed at least one year of service are eligible to be nominated. Individual recipients are eligible to be recognized once every two years. There is no maximum for team recipients.

Who can nominate?

Anyone! Whether you're a patient, family member, visitor or a member of the Mackenzie Health team, you can nominate an individual or team for demonstrating Step Up: It Starts with Me behaviours.

What is the nomination process?

Pick up a nomination form from locations throughout the hospital or online through our external and internal websites.
Complete the nomination form.
Submit your nomination online, in person to Learning and Organizational Development, or drop it into one of the Kudos Awards drop boxes located throughout the hospital.
Nominations will be verified and screened for eligibility.
Nominations will be reviewed and scored according to the criteria outlined for each program.
Award recipients will be notified and recognized according to program details.

Nomination Tips

Keep it SMART!

To ensure your Kudos has the greatest impact possible, keep it SMART!

Specific:

Be specific about what you observed and what makes it so outstanding.

Meaningful:

Make sure the behaviour being modeled is truly worth recognition.

Attainable:

Every team member has the ability to be recognized.

Relevant:

Ensure the behaviour being recognized is relevant to providing the best patient care possible.

Timely:

Recognize the individual

Step Up: It Starts with Me Behaviours

Step Up: It Starts with Me are behaviours that support excellence in patient care and safety. Using our Commitment to Caring and Patient Declaration of Values as its foundation, Step Up: It Starts with Me behaviours consist of a series of tangible actions that help us demonstrate our commitment and values in our daily work, and in our interactions with colleagues, patients, and family members.

Patient & Family Experience

Respecting the dignity and confidentiality of patients and their families

Considering the patient as a member of the healthcare team
Creating a peaceful, quiet environment
Customizing communication with patients and family members to ensure that they understand the care plan and I understand their needs

Quality & Safety

Ensuring that quality care is provided and safety is maintained

Suggesting ways to achieve improvements and efficiencies
Readily sharing my mistakes in order to learn and improve
Identifying and championing change that improves patient safety and efficiency
Taking responsibility for my own health and well-being

Communication

Communicating so that there's a clear understanding between members of the Mackenzie Health team and patients and their families

Asking questions to clarify information before taking action
Exemplifying our Service Model - Acknowledge, Introduce, Duration, Explanation, Thank You
Avoiding the use of acronyms and technical terms in my communications
Listening attentively and ensuring that my body language conveys a friendly image

Professionalism

Maintaining a calm, professional demeanor that helps deliver a more pleasant experience

Identifying and seizing every opportunity to help others
Using inclusive language that makes others feel included
Promoting a positive work environment by addressing interpersonal conflict before it escalates
Recognizing the efforts of my colleagues