Accessibility Services

This page provides an overview of accessibility services available for patients and visitors at Mackenzie Health. 

Accessibility services, including interpreters, hearing assistance and wheelchairs can be arranged at Mackenzie Health.

Mackenzie Richmond Hill Hospital

  • Every wing at the Hospital is equipped with elevators.

Cortellucci Vaughan Hospital

  • The main elevators are located near the Vic De Zen Family Welcome Centre. Public elevators are also available near the Parkade entrance on Level 0 and the West Entrance and Emergency Department on Level 1. Please note, at this time, access to the hospital is restricted to the main entrance at the south side of the building and entrance on the west side of the hospital.

Hearing Assistance

We are able to assist with services for patients with a hearing impairment. Please ask a nurse or Patient Care Coordinator (PCC) to contact Communication Services for special phone services or to contact someone who can provide sign language services.

If you require interpretation services for a clinical appointment, please advise your care provider and they will arrange for a trained interpreter to assist you.

Please call 905-883-2123.

Mackenzie Richmond Hill Hospital

Accessible washrooms are located throughout the facility. In the main lobbies, they are located on:

  • First floor of the Hospital's A-Wing
  • Second floor (main floor) of B-Wing, beside Chemotherapy and Medical Day unit
  • Second floor (main floor) of D-Wing, just inside the Emergency waiting area

Cortellucci Vaughan Hospital

Accessible and sabbath washrooms are located throughout the facility on every floor. In the main lobbies, they are located on:

  • Level 0 near the Parkade entrance 
  • Level 1 near the the Vic De Zen Family Welcome Centre 

At Mackenzie Richmond Hill Hospital, wheelchairs are available in the lobbies of the:

  • A- Wing
  • C-Wing
  • D-Wing

At Cortellucci Vaughan Hospital, wheelchairs are available at the:

  • Main entrance, Level 1
  • Parkade entrance, Level 0
  • Parkade (outside)

Read more about Accessibility at Mackenzie Health.