Accessibility Services

This page provides an overview of accessibility services available for patients and visitors at Mackenzie Health. 

Accessibility services, including interpreters, hearing assistance and wheelchairs can be arranged at Mackenzie Health.

Mackenzie Richmond Hill Hospital

  • Every wing at the Hospital is equipped with elevators.

Cortellucci Vaughan Hospital

  • The main elevators are located near the Vic De Zen Family Welcome Centre. Public elevators are also available near the Parkade entrance on Level 0 and the West Entrance and Emergency Department on Level 1. Please note, at this time, access to the hospital is restricted to the main entrance at the south side of the building and entrance on the west side of the hospital.

Hearing Assistance

We are able to assist with services for patients with a hearing impairment. Please ask a nurse or Patient Care Coordinator (PCC) to contact Communication Services for special phone services or to contact someone who can provide sign language services.

If you require interpretation services for a clinical appointment, please advise a member of your Mackenzie Health care team in advance of your appointment and they will arrange for services and supports that meet AODA requirements.

Please call 905-883-2123.

Mackenzie Richmond Hill Hospital

Accessible washrooms are located throughout the facility. In the main lobbies, they are located on:

  • First floor of A-wing
  • Second floor (main floor) of B-wing, beside Chemotherapy and Medical Day unit
  • Second floor (main floor) of D-wing, just inside the Emergency Department waiting area

Cortellucci Vaughan Hospital

Accessible and sabbath washrooms are located throughout the facility on every floor.

Enhanced washrooms, with special floor-mounted, bariatric-friendly toilets that can accommodate individuals who need the support, are located on:

  • Level 0 near the entrance to the Parklink
  • Level 1 near the Vic De Zen Family Welcome Centre
  • Level 4 within the NICU

Universal washrooms with additional accessible features, including accommodation for a larger turning radius for scooters and adult changing tables are located on: 

  • Level 0 near the cafeteria
  • Level 1 near the west entrance
  • Level 2 outside the Critical Care family waiting area
  • Levels 6, 7 and 8 east of the public elevators (these washrooms also have double fold-down grab bars)

At Mackenzie Richmond Hill Hospital, wheelchairs are available in the lobbies of the:

  • A- Wing
  • C-Wing
  • D-Wing

At Cortellucci Vaughan Hospital, wheelchairs are available at the:

  • Main entrance, Level 1
  • Parkade entrance, Level 0
  • Parkade (outside)

Read more about Accessibility at Mackenzie Health.