Pediatric Urgent Care Clinic

The Pediatric Urgent Care Clinic (PUCC) offers care for children requiring more urgent pediatric consultation. 

PUCC is an acute care clinic that enables physicians or midwives to refer acutely ill children to the Pediatrician on Call, where they are seen directly without the need to visit the Emergency Department. The clinic also sees referrals from the Emergency Department.

Here, children are assessed in a very timely manner, and further testing and/or treatment is started as quickly as possible. The PUCC team consists of a pediatric nurse and the Pediatrician on Call.

How does the PUCC work?

The clinic sees children with pediatric problems including asthma, jaundice, abdominal pain, vomiting, and dehydration. The clinic is able to do bloodwork, provide IV rehydration, and can facilitate timely access to investigations such as x-rays or ultrasounds.

To Refer Patients

Referrals to the clinic can be made by a physician or midwife by calling the pediatrician on call or by calling the clinic directly.

The child is first seen by the PUCC nurse, and then the pediatrician. Treatment or further testing may be ordered. Following initial assessment and/or treatment, the child is reassessed, and a decision is made whether to discharge home or to admit to hospital. The PUC Clinic helps transition children from physician's office, to hospital if needed and/or home.

For further information, please contact 905-883-1212 ext. 4957 from Richmond Hill or 905-417-2000 ext. 4957 from across Vaughan.

What should I do if I have not received an appointment within 48 hours after a referral to PUCC?

Call 905-883-1212 ext. 4957 from Richmond Hill or 905-417-2000 ext. 4957 from across Vaughan between the hours of 10:00 a.m. to 6:00 p.m., Monday to Friday, to receive your appointment date and time.

What should I do if I am unable to come to my appointment?

Call us as soon as possible if you need to change or cancel your appointment.

What do I need to do before the appointment?

  • If your child is currently on medication(s), please be sure he/she continues to take them and bring all medication(s) in their original containers to the appointment.
  • Bring your child's health (OHIP) card to the Hospital.
  • Please arrive 30 minutes before your appointment, and go to the Patient Registration desk located in the Emergency Department (D-Wing).
  • After registration, you will be directed to the PUCC which is located on the fourth floor of D-Wing.

Mackenzie Richmond Hill Hospital

D-Wing, Level 4
10 Trench Street,
Richmond Hill, ON L4C 4Z3
Phone: 905-883-1212 ext. 4957 from Richmond Hill
905-417-2000 ext. 4957 from across Vaughan
Fax: 905-883-2213
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