Best Practice

At Mackenzie Health we all work together in a collaborative care delivery model to contribute to the patient and family experience by ensuring the delivery of excellent quality care. To read more about our best practices, see below.

The Professional Practice and Education team supports excellence in clinical practice and positive patient outcomes by ensuring compliance with Professional Standards of Practice and evidence-based best practices across all disciplines of regulated healthcare professionals.

Professional Standards of Practice

Standards of Practice are formal statements established by the various regulatory colleges in Ontario. These standards guide and inform health care professionals and consumers as to the expectations of patient/client care and are designed to ensure that professionals are effective in delivering patient/client care in a timely, safe and effective manner.

Professional Practice Leaders

We have a Professional Practice Leader (PPL) for each regulated healthcare discipline at Mackenzie Health. The PPL focuses on implementing and evaluating best practices, education, and clinical practice support within their discipline.

Nurse Educators and Advanced Practice Nurses

A Nurse Educator is available on each unit at Mackenzie Health to support staff with professional practice and clinical education questions. We also have advanced practice nurses with specialized knowledge and skills in some areas or for certain patient demographics, such as continuing care, neurology and stroke.

Simulation Lab

The Cortelluci Vaughan Hospital, opening in early 2021 will have a state-of-the-art simulation lab that our staff will be able to access for their learning needs.

Registered Nurse (RN) or Registered Practice Nurse (RPN)

  • Provide care for all ages, families, groups, and communities and in all settings
  • Promote health, prevention of illness, and the care of well, ill, disabled and dying people
  • Play a role in all aspects of care and care delivery including advocacy, education, promoting safety, research, shaping health policy and health systems management (International Council of Nursing, 2018)

Medical Laboratory Technologists

  • Help and assist physicians diagnose and treat patients, as well as monitor and prevent diseases through laboratory testing, diagnoses and analysis.

Occupational Therapists

  • Maximize participation in activities of daily living (ADL’s) that have personal meaning and value to the patient by assisting with restoring physical and cognitive function.
  • Work with the barriers that may affect a patient’s participation in daily activities by teaching new ways of doing things using materials or equipment that makes life easier or adapting their environment to work better for them.
  • Play a key role in discharge planning, such as providing suggestions for services, referral to rehab programs, and providing recommendations for specialized equipment.

Respiratory Therapists

  • Monitor, assess, and treat individuals who have difficulty breathing.
  • Highly trained in areas such as, ventilation and airway management, cardiopulmonary resuscitation (CPR) and oxygen and aerosol therapy


  • Provide in depth assessment and analysis of patients presenting with a variety of acute and chronic conditions that affect their ability to manage and navigate their daily lives.
  • Play an integral role in discharge planning from the hospital and collaborate extensively with other members of the interprofessional team across the entire hospital.

Registered Dietitians

  • Ensure that safe and high-quality nutrition care is provided to patients to meet their nutritional needs based on their illness or condition.
  • Treat, counsel and support patients by promoting or maintaining health
  • Improve nutritional status
  • Prevent malnutrition in hospitals and communities
  • Recommend medical nutrition therapy including oral diet modification and or supplementation, as well as more invasive nutrition support techniques such as enteral nutrition or parenteral nutrition.
  • Provide diet teaching, patient and family education and lifestyle changes for safe discharge

Social Workers

  • Identify and understand sources of stress or difficulty
  • Develop coping skills
  • Find effective solutions to problems
  • Provide resources
  • Assist in discharge planning
  • Provide emotional support and counselling to patients and their families

Speech Language Pathologists

  • Identify, assess, and treat patients presenting with swallowing, speech, language, and cognitive-communication disorders.
  • Conduct swallowing assessments at bedside and by using Videofluoroscopy

Medical Radiation Technologists

  • Work with almost all departments of the hospital, and even the morgue
  • Offer a wide range of therapeutic and diagnostic exams for outpatients, inpatients and ED patients, including x-ray, CT, mammography, ultrasound, MRI, echocardiography, Nuclear Medicine/Bone Mineral Density, interventional radiology.
  • PocketHealth (partnered with My Chart) gives patient online access to view and share images
    For more information about this, go to MyChart.

Pharmacy Team

You may be approached by a Pharmacy Technician shortly after you arrive to the hospital to ask you what medications you are taking at home. This is called a “Best Possible Medication History” and it is collected at the beginning of a patient’s journey at the hospital.

Pharmacy technicians:

  • Support the technical operations of medication distribution around the hospital.
  • Provide drug information to patients and other health care professionals.
  • Provide insulin pen and inhaler teaching, as well as teaching in a group setting in Cardiac Rehab and Mental Health.
  • Help patients understand any new medications if needed at the point of discharge

Review drug interactions and monitor for effectiveness and side effects of medications and review any incidents that involve medications.