Accessibility

It is Mackenzie Health's policy to provide person focused care to people with disabilities.

We are committed to the continuous improvement of access to facilities, programs and services for patients, their families, staff, healthcare practitioners, students, volunteers and members of the community through: facilitating the participation of people with disabilities in the development and review of our annual accessibility plan; ensuring that hospital bylaws and policies are consistent with the principles of accessibility; and the establishment and continual support of an accessibility working group.

Mackenzie Health's accessibility plan, outlines our continuing efforts to eliminate accessibility barriers, including those that are:

  • Physical
  • Informational
  • Technological
  • Attitudinal; and
  • Related to policy or practice

Elevators

Mackenzie Richmond Hill Hospital

  • Every wing at the Hospital is equipped with elevators.

Cortellucci Vaughan Hospital

  • The main elevators are located near the Vic De Zen Family Welcome Centre. Public elevators are also available near the Parkade entrance on Level 0 and the West Entrance and Emergency Department on Level 1.

Washrooms

Mackenzie Richmond Hill Hospital

Accessible washrooms are located throughout the facility. In the main lobbies, they are located on:

  • The first floor of the Hospital's A-Wing
  • The second floor (main floor) of B-Wing, beside Chemo Therapy and Medical Day unit
  • The second floor (main floor) of D-Wing, just inside Emergency waiting area

Cortellucci Vaughan Hospital

Accessible washrooms are located throughout the facility. The main public washrooms are located near the Vic De Zen Family Welcome Centre on Level 1 and the Parkade entrance on Level 0.

Service Disruptions

Information about Service Disruptions will be updated as required.

TTY Service 

905-883-2123

Emergency procedures, plans and public safety information is available in accessible formats, upon request.

Mackenzie Health will provide our community members with a reasonable amount of notice in the event of a planned service disruption that affects access to our facilities or services (i.e. Elevators, accessible parking spaces, etc.).

Emergency Procedures, Plans and Public Safety Information

In the event of an unexpected disruption of service, we will provide notice as soon as possible. During the disruption, we will make every effort to provide alternative accommodations that take into consideration the needs of the individual.

Help us improve accessibility at Mackenzie Health by sharing your questions, concerns or comments about the way we are providing care and service in an accessible manner.

Contact us: 

By email: patientrelations@mackenziehealth.ca

By telephone: 

Local to Richmond Hill: 905-883-1212 ext. 7494

Local to Vaughan: 905-832-4554 ext. 7494

TTY Service: 905-883-2123

By mail: 

Mackenzie Health
Attn: Patient Relations
10 Trench Street
Richmond Hill
Room 2906, Main floor of B Wing

TTY is a telecommunications device for people who are deaf or hard of hearing. It enables users to send text communication across phone lines. For individuals requiring the service, Mackenzie Health's TTY phone number is 905-883-2123.

Accessibility - Integrated Accessibility Standard Requirements:

Mackenzie Health is committed to creating an inclusive environment that recognizes, respects, and values diversity and promotes accessibility for people with disabilities (as per the Ontario Accessibility for Ontarians with Disabilities Act (AODA, 2005)). We are committed to meeting the accessibility needs of persons with disabilities in a timely manner.

Read the complete Integrated Accessibility Standard Requirements policy.

Accessibility - Customer Service: 

It is Mackenzie Health's policy that people with disabilities be given an opportunity equal to that given to others to obtain, use and benefit from the provision of goods and services by the hospital, consistent with the principles of independence, dignity, integration and equality of opportunity as set out in the Accessibility Standards for Customer Service, Ontario Regulation 429/07 (2007).  We are committed to meeting the accessibility needs of persons with disabilities in a timely manner.

This policy includes our guiding principles surrounding customer service and the specific training of current and future staff, physicians, students, and third party contractors; and is supported by procedures which outline the detailed processes and accommodations pursuant to this policy. 

Read the complete Customer Service policy.

Accessibility - Service Animals: 

It is Mackenzie Health's policy to create a welcoming environment for people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties, consistent with the principles of independence, dignity, integration and equality of opportunity as set out in the Accessibility Standards for Customer Service (2005). We are committed to meeting the accessibility needs of persons with disabilities in a timely manner.

This policy identifies areas where access to service animals will be limited, including but not limited to:

  • Operating rooms
  • Minor procedure rooms or rooms where sterile interventional procedures are occurring
  • Food preparation and food storage areas
  • Medication preparation or storage areas
  • Clean or sterile supply storage areas; and / or
  • Rooms in which transmission based precautions are in place (isolated rooms).

This policy also outlines the responsibility of the owner of the service animal.

Read the complete Service Animal policy.

Accessibility - Use of a Support Person: 

It is Mackenzie Health's policy that people with disabilities who are accompanied by a support person have access to that support person while receiving care and services by the hospital, consistent with the principles of independence, dignity, integration and equality of opportunity, in compliance with the Accessible for Ontarians with Disability Act, 2005 (AODA).  We are committed to meeting the accessibility needs of persons with disabilities in a timely manner.

This policy identifies areas where a support person may not be able to accompany patient and the organizations commitment to provide alternate services. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his/her support person while on our premises, unless it is a controlled access area, including but not limited to surgical suites, procedure rooms, Post Anaesthetic Care Unit (PACU) and recovery rooms. If possible, situations requiring the separation of the person with a disability and their support person will be discussed with the individual in advance and appropriate measures taken.

Read the complete Support Person policy.

Accessibility - Assistive Devices:

It is Mackenzie Health's policy that people with disabilities may use their own personal assistive devices or those which may be offered by the hospital, while receiving care and services provided by the hospital, consistent with the principles of independence, dignity, integration and equality of opportunity, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).  If a person with a disability uses an assistive device, the person will be allowed to enter into all Mackenzie Health premises with the device and to use the device, unless not allowed by law or on the basis of medical or safety considerations.  We are committed to meeting the accessibility needs of persons with disabilities in a timely manner.  

Where the device is not allowed by law or on the basis of medical or safety considerations, staff will provide a reason and look for other ways for the person to receive the care and/or services. Possible barriers to the use of assistive devices will be removed where they can be.

The hospital will also ensure that all staff, physicians, volunteers, students, contractors and others dealing with the public are properly trained on how to use the assistive devices available in the hospital.

Read the complete Assistive Devices policy.

Accessibility - Accessibility Standards for Customer Service Procedures:

The Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") is a provincial act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.

Under the AODA, Ontario Regulation 429/07 entitled "Accessibility Standards for Customer Service" came into force on January 1, 2008. This Regulation establishes accessibility standards specific to customer service for public sector organizations and other persons or organizations that provide goods and services to members of the public. Designated public sector organizations, including the Mackenzie Health, must comply with this standard as of January 1, 2010.

Read the complete Accessibility Standards for Customer Service document.