Emergency and Urgent Care

Our Emergency Departments at Mackenzie Richmond Hill Hospital and Cortellucci Vaughan Hospital are open 24/7 to serve our community.  

The safety of our patients, staff and community is our top priority at Mackenzie Health and we continue to provide safe, quality care to everyone who walks through our doors. 

Information about our Emergency Department and pediatric pressures.

Call 911

If you have severe chest pain, stroke symptoms or a serious emergency, call 911 for emergency care.

 

If you or a loved one need emergency care, please visit our Emergency Department at  Mackenzie Richmond Hill Hospital or at Cortellucci Vaughan Hospital, or your closest hospital.

Our dedicated team of health care professionals is supported by specialized emergency care equipment and works as efficiently as possible to provide you with quality patient care in the Nick and Rosanne Cortellucci Emergency Department at Mackenzie Richmond Hill Hospital and at the Magna Emergency Department at Cortellucci Vaughan Hospital . Last year, we cared for more than 127,000 people at Mackenzie Richmond Hill Hospital. 

Domestic abuse and sexual assault care services are provided in the Emergency Department for patients needing immediate care. Non-emergency domestic abuse and sexual assault care services are available by appointment.

Ambulance Fees

All Ontario residents with a valid Ontario Health Card that arrive at the hospital by ambulance and whose care is determined to be medically necessary, are required to pay a fee of $45 under Ontario law. The remaining portion of the fee is covered under the Ontario Health Insurance Act.

Mackenzie Health bills on behalf of the Ministry of Health and Long-Term Care. We accept debit cards, credit cards, or exact cash as a convenient way for patients to pay the ambulance fee.

Payment will be accepted at Emergency Registration.

Notes:

  • Special circumstances apply.
  • If the ambulance is deemed medically unnecessary, the ambulance transportation is not insured under the Ontario Health Insurance Act and the patient must pay the full ambulance fee of $240.
  • Patients not eligible for OHIP must pay the full ambulance fee of $240.

Domestic Abuse and Sexual Assault (DASA)

Visit our Domestic Abuse and Sexual Assault (DASA) page for information.

Upon arrival/triage

When you arrive in the Emergency Department, the first person you talk to at the front desk is the triage nurse. The nurse will speak with you about your illness or injury and take note of the relevant details about your condition. This information will be passed on to the other members of the health care team who may require the same information during your care. You will then be directed according to the urgency of your condition.

What types of questions will the triage nurse ask?

  • What is the problem you are having?
  • Do you have pain?
  • Are you taking any pills or other medication?
  • Do you think you may be pregnant?
  • Do you have any previous health conditions?
  • Are you allergic to any medications?

After you check in at the triage desk, additional information is required to complete your patient record at the patient registration desk.

You will be asked for your name, address, telephone number, date of birth, family doctor's name, Ontario Health Card number and who to call in the event of an emergency. When you are registered, you will be given an identification armband. For your convenience and safety, please do not remove the armband until you leave the hospital.

Go directly to a hospital Emergency Department if you have a serious injury or condition such as:

  • Chest pain
  • Shortness of breath
  • Dizziness
  • Stroke symptoms
  • Numbness in arms or hands
  • Major injuries
  • Mental health concerns
  • Any serious condition that you feel may be worsening

What to bring

When coming to the Emergency Department, please bring the following items if possible:

  • Your Ontario Health Card
  • Medications you are taking in their original containers
  • A list of your known allergies
  • Your emergency contact numbers

While you wait

  • Please stay in the Emergency Department waiting area until your name is called.
  • If you have to leave for a moment, please tell the triage nurse or Emergency Department volunteer.
  • If your condition changes significantly, please tell the triage nurse.
  • Please check with the nurse before eating or drinking anything as some tests require you to have an empty stomach.
  • Please choose one family member or friend to speak with our emergency staff. This person will be responsible for sharing information about your condition with other family members and friends. Please have this person take your valuables home for you as Mackenzie Health is not responsible for loss or damage of your personal possessions.

When you leave

Before you leave, members of our health care team may give you important information about your diagnosis, medications, community support services and instructions on caring for yourself at home.

After you leave Mackenzie Health, we recommend you:

  • Follow any and all instructions provided
  • Take medications as directed
  • Seek community support services as recommended
  • Return as arranged for any follow up appointments or clinic visits
  • Follow up with your family physician to ensure you have made a full recovery.

There may be costs billed directly to you as a result of your visit which are not covered by OHIP. You may be billed for such items as ambulance services, crutches, braces and medical devices that are necessary for your care.

As part of your After Visit Summary provided to you at discharge, you will receive a MyChart activation code at the bottom of the front page. Create a MyChart account online at mychart.mackenziehealth.ca using this activation code to view details associated with your visit including clinical notes, medications and details for any upcoming visits.

Why you may get a bill

There may be costs billed directly to you as a result of your visit which are not covered by the Ontario Health Insurance Plan (OHIP) if:

  • You do not have an Ontario Health Card
  • Your Health Card is expired or invalid
  • You arrived at the Emergency Department by ambulance
  • You require medical devices not covered by OHIP
  • You opt for preferred accommodations

Convenient Care in your Community

Our Urgent Care Centre offers medical attention by experienced emergency doctors and nurses, for patients of all ages with non-life-threatening illnesses or injuries that do not require hospitalization or immediate surgery.

The centre has on-site diagnostic and treatment services such as x-rays, casts, stitches, and limited laboratory tests.

No referral or appointment is needed. Urgent care services are covered with a valid Ontario Health Card. Minimal fees may apply for items such as fiberglass casts, crutches, etc.

Hours of Operation:

Monday - Friday: 4-10 p.m.
Weekends/Holidays: 10 a.m. - 4 p.m.

Location:

The Urgent Care Centre is located at 9401 Jane Street directly across from the Maple Auto Mall and just minutes from Canada's Wonderland and Vaughan Mills Shopping Centre.

Visit the Urgent Care Centre for illnesses or injuries such as:

  • Sports injuries (including sprains, strains or broken bones)
  • Deep cuts
  • Minor burns
  • Fevers, coughs and colds
  • Infections
  • Earaches, eye injuries
  • Nose and throat complaints
  • Insect bites
  • Allergies, skin rashes

Follow-Up Care

Physicians at Mackenzie Health's Urgent Care Centre can directly refer patients for follow-up care at one or more of Mackenzie Health's many specialty outpatient clinics. Specialty clinic appointments can be scheduled before leaving the Urgent Care Centre.

Mackenzie Health’s Clinical Assessment Centre has moved to Cortellucci Vaughan Hospital. Effective Dec. 6, it will be a full-service Cough, Cold and Flu Assessment Centre.

Patients who need attention but may not need emergency care can book an appointment at the Cough, Cold and Flu Assessment Centre.

At their appointment, patients will be assessed by a physician who will be able to provide a diagnosis and treatment options without the patient needing to wait in the Emergency Department waiting area. Please note that being assessed by a physician does not guarantee you will receive a COVID-19 test. 

Those who meet the eligibility criteria set by the provincial government for a COVID-19 test and those who are ill and are looking to be assessed by a physician in the Cough, Cold and Flu Assessment Centre can book an appointment at Mackenzie Health by:

  • using an existing MyChart account
  • through Open Scheduling if you have never been at patient at Mackenzie Health. 

When booking an appointment online using MyChart or Open Scheduling, please select Option 1 for a clinical assessment or Option 2 for a COVID-19 test.

  • New appointments are released at 12:01 a.m. each day and will remain open until all appointments are filled.
  • Appointments may become available throughout the day if cancellations occur.
  • If you can no longer make your scheduled appointment, please cancel so others who need an appointment can be scheduled.

If you are having technical difficulties with online booking, please call our Scheduling Office at 905-883-1212 ext. 2004.

The provincial government updated the list of those eligible for publicly-funded COVID-19 tests. A full list of eligible individuals can be found here.

*Please note that you may be asked to provide proof of your eligibility (i.e. employment ID). Walk ins are not accepted and you will be turned away if you book an appointment and do not meet the government's current eligibility criteria. 

Some patients who test positive for COVID-19 may be eligible for COVID-19 treatments including Paxlovid, a course of oral antiviral drug therapy, after being assessed by a physician at the Cough, Cold and Flu Assessment Centre. Please note that only those who meet the strict eligibility criteria for the treatment as determined by a physician may receive a prescription.

Please do not come to our Emergency Departments or Urgent Care Centre for a COVID-19 test. They are not testing centres. We need to focus our resources on caring for the growing number of people who are coming to us in an emergency or crisis.

Cough, Cold and Flu Assessment Centre at Cortellucci Vaughan Hospital

  • Located at 3200 Major Mackenzie Drive West.
  • Can be accessed via the west entrance of the hospital and is located next to PureHealth Pharmacy.
  • The closest place to park is in the parkade across from the hospital off of Wellness Way.
  • Hours of operation: 9 a.m. to 7 p.m., seven days a week.

 

Why isn't everyone eligible for a COVID-19 test?

Effective Dec. 31, 2021, publicly-funded COVID-19 testing is only available for a narrowed list of people who meet the government's eligibility criteria. For the government's current eligibility criteria, please visit the provincial government's website.

Please note that tests for the purpose of international travel clearance are not eligible for a publicly-funded COVID-19 test.

 

Mackenzie Richmond Hill Hospital

The Emergency Department is on the main level of D-wing on the north side of Mackenzie Richmond Hill Hospital.

10 Trench St. 
Richmond Hill, ON L4C 4Z3
Local to Richmond Hill: 905-883-1212
Local to Vaughan: 905-417-2000
View the map for this location.

Cortellucci Vaughan Hospital

The Emergency Department is located on the west side of Cortellucci Vaughan Hospital on level 1. 

3200 Major MacKenzie Dr W, Vaughan, ON L6A 4Z3
Local to Vaughan: 905-417-2000
Local to Richmond Hill: 905-883-1212
View the map for this location. 

Urgent Care Centre

9401 Jane Street, building A, Suite 101
Vaughan, ON L6A 4H7
Local to Richmond Hill: 905-883-1212 ext. 4898
Local to Vaughan: 905-417-2000 ext. 4898
View the map for this location.