Palliative Care

Palliative care provides active compassionate care for patients and families facing life threatening illness. 

Palliative care provides active compassionate care for patients and families facing life threatening illness. Palliative care helps patients achieve the best possible quality of life right up until the end-of-life. Our interdisciplinary team provides care to address pain and symptom management, psycho-social and spiritual needs to enhance quality of life throughout a patient's illness journey.

Palliative Care Handout

Patients must no longer require acute medical services and have been given instructions for comfort measures (including a no CPR order).

Patient must be in the terminal phase of their illness with less than 2 months prognosis. Referral can be initiated by request to a unit social worker or patient care coordinator by phone at 905-883-1212 ext. 2104 from Richmond Hill or 905-417-2000 ext. 2104 from across Vaughan or by fax at 905-883-0772 using the Common Referral Form.

We Provide:

  • Pain and symptom management
  • Emotional, social and spiritual care to patients and their significant others, while respecting diverse cultures, values and beliefs
  • An environment that enables patients and their substitute decision makers to make informed choices, and to develop the best plan of care
  • An optimum quality of life for patients and their significant others
  • An opportunity to discuss grief, bereavement and advanced care planning

You and your loved ones are the key members of the team, recognizing your right to be involved and make autonomous and informed decisions in your care. 

Your interdisciplinary care team includes: your attending physician, nurse, social worker, spiritual care professional, volunteer, pharmacist, dietician, complementary therapists, music therapist, and pet therapy. We also consult with the physiotherapist, occupational therapist, speech-language pathologist and psychiatrist as needed. Upon admission, we will provide you with information about all the services each team member offers.

The Palliative Care Unit has private (one per room) and semi-private (two per room) accommodations. Private accommodation is available based on availability and a cost of $95 per day. Semi-private cost is $65 per day. Financial arrangements can be made through financial services. If you are placed in a private room and did not request private accommodation, you will not be charged. However, you will be moved when a semi-private room becomes available.

If you have insurance coverage, it is your responsibility to check your coverage with your provider and submit any invoices to claim.

Tours of the unit are available upon request to familiarize you with the staff, setting and program. Please call 905-883-1212 OR 905-832-4554, ext. 2104.

Visiting hours are flexible depending on the patient's wishes and needs.  Sleep chairs are available if a family member decides to stay overnight.

Items you may consider bringing include: 

  • Current medications
  • Personal care products (toothbrush, shampoo, lotions, etc.)
  • Non-slip shoes/slippers
  • Glasses
  • Hearing aids
  • Dentures
  • Easy dress clothing
  • Assistive devices such as a walker
  • Radio and comfort items such as a blanket or pictures to decorate your room

Please do not bring jewelry or other valuables to the hospital as we do not assume responsibility for the loss of such items.

Mackenzie Richmond Hill Hospital

10 Trench St.
Richmond Hill, ON L4C 4Z3
Local to Richmond Hill: 905-883-1212
Local to Vaughan: 905-417-2000
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Cortellucci Vaughan Hospital

3200 Major MacKenzie Dr W, Vaughan, ON L6A 4Z3
Local to Vaughan: 905-417-2000
Local to Richmond Hill: 905-883-1212
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