Mission, Vision and Values


Create a world-class health experience


Relentlessly improve care to create healthier communities


Excellence • Leadership • Empathy

Guiding Principles

Teamwork • Accountability • Safety


Professional • Friendly • Expert

Patient Declaration of Values

As a PATIENT at Mackenzie Health, I expect:

Excellent Care

  • Timely and professional treatment
  • A clean and safe environment
  • Progressive approaches to meeting my healthcare needs

Respectful Care

  • My family and I will be treated with compassion and respect
  • Staff, Physicians and Volunteers will act with honesty and integrity
  • Diversity and individual needs will be recognized and treated appropriately

Clear Communication

  • To be informed, educated and involved in decisions about my care
  • My personal health and medical information will be kept confidential
  • The entire health care team will work together to ensure seamless care

Accessibility For All

  • A barrier-free environment
  • Consideration for special needs
  • Plain language explanations

Commitment to Caring

Mackenzie Health’s Commitment to Caring is a set of principles to guide everyone who works, volunteers, visits or receives care at the hospital. Mackenzie Health is committed to providing a safe, caring and inclusive environment where we:

  • Treat one another with compassion, kindness, courtesy, respect and dignity
  • Recognize the unique role and contribution of each individual
  • Work together
  • Listen and communicate responsibly
  • Take responsibility for our actions
  • Act with integrity and fairness
  • Resolve differences and concerns in a sensitive and timely way