Appointments at Mackenzie Health
Mackenzie Health is pleased to provide patients with multiple ways to schedule an appointment, allowing patients full flexibility to ensure their health care needs fit into their busy lifestyles.
We’re making it easier for you to manage your appointments — whether you’re visiting for a diagnostic imaging test or an ambulatory (outpatient) clinic.
Patients can manage their appointments through MyChart online, including scheduling (for most diagnostic imaging services), rescheduling, cancelling appointments, reviewing appointment location, arrival time, preparation instructions, completing pre-visit questionnaires and more.
To avoid delays upon arrival, patients must complete eCheck-in through MyChart to ensure their information is up-to-date and any pre-visit questionnaires are completed. On the day of your appointment, let us know you are here at one of our arrival kiosks in Patient Registration to receive your armband.
New diagnostic imaging appointment process
Starting Nov. 19, 2025, we’re making it easier to confirm and remember your Diagnostic Imaging appointments with new text message confirmations.
If you are already on MyChart and are referred for a self-scheduling applicable diagnostic imaging appointment, you will receive a MyChart email and app notification letting you know you have an appointment ready to be scheduled. MyChart will show you the soonest available appointment times across both sites – the same as what our Scheduling Office sees!
For all other appointments you will either receive a text message or phone call to book as outlined below:
Click the graphic to access a larger image
Click on the graph to access a larger image
For more information on what to do when you arrive, visit our Patient Registration page.
For inquiries such as:
- Prescription renewals or lost prescriptions
- Form completions
- Questions about your medication
- Physician advice or clinical concerns
Please contact your clinic directly. The scheduling office is not able to process these types of requests.
| Clinic | Contact |
| TIA/Stroke/Neurology | 7721 |
| Medical Urgent Care Clinic (MUCC), Allergy Clinic, Arthritis Clinic, Benign Hematology Clinic, Thrombosis Clinic, Acute Respiratory Clinic, and Infectious Disease Clinic | 2064 |
| Breast Health Clinic | 3245 |
| Diabetes Education Centre or Cardiovascular Rehab | 7991 |
| Oncology or Chemotherapy | 2153 |
| Mental Health | 4535 |
| Dialysis | 3249 |
You can contact our Patient Scheduling Office:
Hours: Monday–Friday, 8 a.m. to 5 p.m.
Phone:
Richmond Hill: 905-883-1212, ext. 2004
Vaughan: 905-417-2000, ext. 2004
When you call:
- Have your Ontario Health Card number ready.
- Follow the prompts to be directed to the right team.
- If you haven’t heard from us within 14 business days of your referral, please call to check the status.
For any of the below areas, please contact the clinic directly if you have a question about your appointment:
| Clinic | Contact |
| Breast Feeding Clinic | 905-883-2060 |
| Chemotherapy | 905-883-1212, ext. 2153 |
| Chronic Kidney Disease (CKD) |
Mackenzie Richmond Hill Hospital Oak Ridges Hemodialysis Satellite Vaughan Hemodialysis Satellite |
| C5 Procedures | Please contact your referring provider. |
| Genetics | 905-883-1212, ext. 7579 |
| Maternal Fetal Medicine (MFM) | 905-883-1212, ext. 3069 |
| Mental Health | 905-883-1212, ext. 3327 |
| Pediatric Urgent Care Clinic | 905-883-1212, ext. 4957 |
| Surgeries | Please contact your referring provider. |
Mackenzie Richmond Hill Hospital
10 Trench Street
Richmond Hill, ON, L4C 4Z3
Phone: 905-883-1212
Cortellucci Vaughan Hospital
3200 Major Mackenzie Drive West
Vaughan, ON, L6A 4Z3
Phone: 905-417-2000
Community-based locations
Mackenzie Health has an extensive network of community-based programs and services located across Vaughan, Richmond Hill, Toronto and Barrie to provide additional support for the community. Services include: Autism, Behaviour Management, Brain Injury, Cardiovascular Rehabilitation, Diabetes Education and much more.
At Mackenzie Health, we are committed to delivering high quality care in a safe and inclusive environment. In return, we ask that you be:
- Kind
- Respectful
- Considerate
- Patient
Our staff, physicians and volunteers are working hard to care for you and your loved ones. Physical or verbal abuse will not be tolerated.