Reactivation Care Centre

The Reactivation Care Centre is one of Mackenzie Health’s community-based locations aimed at increasing bed capacity and addressing the demands of our growing community.

What is the Reactivation Care Centre?

The Reactivation Care Centre is a collaborative between multiple hospitals in the region to help ensure patients receive the right care, in the right place, at the right time. It is a separate physical location where patients, who no longer need the intensity of services provided in the hospital,  benefit from a restorative environment while they wait for their discharge destination, such as community care, retirement home, etc. 

The Mackenzie Health Reactivation Care Centre is an extension of Mackenzie Health’s two hospital sites. It is located at 2111 Finch Avenue in North York, only 13 km from Cortellucci Vaughan Hospital and 21 km from Mackenzie Richmond Hill Hospital. 

Patients who no longer need acute care resources will be transferred to the RCC free of charge.  

The RCC offers several levels of care:

  • High intensity rehabilitation
  • Complex continuing care (CCC)
  • Alternate Level of Care (ALC – awaiting placement)

Being transferred to the RCC ensures seamless care from acute care to post-acute care. Medical records are shared between Mackenzie Health sites and the RCC can facilitate appropriate follow-up specialist appointments at either hospital.

Why was the Reactivation Care Centre created?

Many patients in hospital no longer require acute medical services and are waiting for an alternate level of care or require complex continuing care and rehabilitation. This results in a shortage of beds and patients receiving care in unconventional spaces like auditoriums and hallways. The Reactivation Care Centre ensures our patients receive care in the most appropriate setting.

How are patients selected to be transferred to the Reactivation Care Centre?

Special consideration will be given to the patient selection process, to ensure that only those patients whose needs will be met at the Reactivation Care Centre are transferred. The Reactivation Care Centre is one of the options patients, who no longer require hospital care, can choose from (i.e. home, rehabilitation program, etc.)

Who is part of the Reactivation Care Centre team?

You and your family are key members of the team. We recognize your right to be involved and make informed decisions about your care.

Your interdisciplinary team includes: attending physician, physiatrist, nurse practitioner, nurse educator, nurse, physiotherapist, occupational therapist, therapy assistant, recreational therapist, music therapist, complementary therapist, speech language pathologist, dietician, social worker, patient care coordinator and pharmacist. 


At the Reactivation Care Centre, patients currently being cared for in acute settings will have access to specialized, focused care and attention.

  • A recently renovated facility that is a quiet, peaceful place for therapy and rehabilitation, unlike an acute care hospital
  • Specialized activation therapies in a setting designed to focus on the needs of the patient and support transition to home or long-term care
  • Private or semi-private rooms allow 24/7 visiting hours
  • Well-lit, secure parking ($5/day or $45 for 15 visits)
  • Free Wi Fi, TV and phone services in patient rooms
  • Option to have meals in dining room to encourage mobility and social interaction

What kind of rehabilitation services are offered?

High Intensity Rehabilitation

We provide specialized, goal-oriented and personalized rehabilitation, based on the patient needs, improving the lives of adults recovering from injury or illness. Active participation is critical.

We provide goal-oriented individual therapy sessions, 45-60 mins per day, five to seven times per week that focus on improving mobility and activities of daily living to help patients return home and reintegrate into their lives. Group classes may also be offered.

Rehabilitation for patients designated as Alternate Level of Care or Complex Continuing Care (not High Intensity Rehabilitation)

For patients who are designated as Alternate Level of Care (ALC) or Complex Continuing Care (CCC), you can expect 30 minutes of therapy, three to five times per week.

Based on the goals you set with the therapy team, you will be expected to actively participate in therapy sessions and your own self-care. You will also be given exercises to do between therapy sessions.


Reactivation Care Centre
2111 Finch Avenue West - floors 3 and 4
Toronto, ON M3N 1N1

Phone: 905-883-1212 (3rd floor: ext. 4848; 4th floor: ext. 4282)

For any questions or concerns about your care, please contact Patient Relations at 905-883-1212, ext. 7494 or

The Reactivation Care Centre does not have an Emergency Department. For emergencies, please call 911.

For more information, visit