Visitor Information

This page will provide you with up-to-date visitor information, including COVID-19 related restrictions. 

We recognize how important it is for patients to be surrounded by family and friends while they’re in the hospital and the decision to only permit essential visitors to the hospital was not made lightly. We’re doing everything we can to ensure that families feel supported and connected while their loved ones are in the hospital.

We’re making staff available to help patients get to their appointments and to support patients who have language barriers or require physical assistance while in the hospital. Our care teams are also providing updates to designated family caregivers to make sure they remain involved in their loved one’s care.

To help patients and families stay connected, we’ve made all TV, internet and phone access free on the tablets available at each bedside. Free WI-FI is also available so patients can video chat with their loved ones from their own devices. 

We have also implemented video chat functionality to help patients and their loved ones stay connected. On most units, video calls are available through each patient’s bedside tablet. Instructions on how to initiate a call are available to patients.

Some video calls may be completed through Zoom. For instructions on how to join a Zoom meeting or how to download the application on your device, please see here:

Here are some additional resources to help families and caregivers support patients as they’re receiving care.

In light of the ongoing developments related to COVID-19, it is important that we keep our patients, staff, and community healthy and safe. For this reason, we are only allowing designated visitors to enter our hospitals. As the pandemic continues to evolve, we will adjust our guidelines for visitor access to Mackenzie Richmond Hill Hospital, Cortellucci Vaughan Hospital and our offsite locations to keep everyone safe.

Fixed visiting hours for designated and alternate visitors are from 11 a.m. to 7 p.m., 7 days a week, with the following exceptions:

Patient Category Visitor Guidelines
A patient who is considered end-of-life 24-hour access to family or people of importance; care team may offer scheduled access to accommodate different family members
A patient who is considered palliative Daily access to visitors; two (2) visitors per day at fixed times, not concurrently
A patient who is having major surgery with a length of stay of > 2 days one (1) designated visitor or one (1) designated alternate visitor daily at fixed visiting times
A patient who is having a baby One (1) designated visitor (support person) for the duration of their hospital stay
A patient who is in Neonatal Intensive Care Unit (NICU) and Pediatrics Two (2) designated visitors daily, not concurrently
A patient who has a significant developmental or intellectual disability One (1) designated visitor of one (1) designated alternate daily at fixed visiting times
A patient who is unstable or in precipitous decline due to critical illness or mental health crisis One (1) designated visitor of one (1) designated alternate daily at fixed visiting times
A patient who is in the Emergency Department One (1) designated visitor
A patient requiring caregiver to support hospital workflow (oupatients) One (1) designated visitor to accompany patient to outpatient appointment if an escort is required for mobility support or patient has cognitive impairment, under 18 years, significant developmental or intellectual disability, unable to effectively communicate

We recognize that support from family and friends is an important part of a patient's healing process and will make exceptions on compassionate grounds for some patients. Please contact the care team to discuss the possibility of making these arrangements.

Access and Screening

At Mackenzie Richmond Hill Hospital, patients and essential visitors can enter the hospital through the C or D-wing entrances. All other entrances of the hospital are closed to the public.

At Cortellucci Vaughan Hospital, access to the hospital is through the Main Entrance at the south side of the building (6:30 a.m. – 10 p.m.) or through the west side of the hospital (24/7 access). All other entrances of the hospital will be closed to the public until further notice.

When visiting the hospital, essential visitors must pass the screening assessment at each visit. They will also be asked to remove any personal protective equipment brought from home, including a gown, gloves or mask, and will be required to wear a mask provided by the hospital, and practice proper hand hygiene and physical distancing etiquette while in the hospital.

Our team of doctors and nurses is working hard to keep the community safe. We appreciate the community's cooperation in keeping them safe as they continue to do this important work.

Visitor Guidelines FAQs