Visitor Information

This page will provide you with up-to-date visitor information, including COVID-19 related restrictions. 

We recognize how important it is for patients to be surrounded by family and friends while they’re in the hospital and the decision to only permit essential visitors to the hospital was not made lightly. We’re doing everything we can to ensure that families feel supported and connected while their loved ones are in the hospital.

In light of the ongoing developments related to COVID-19, it is important that we keep our patients, staff, and community healthy and safe. For this reason, we are only allowing essential visitors to enter the hospital. As the pandemic continues to evolve, we will adjust our guidelines for visitor access to Mackenzie Richmond Hill Hospital, Cortellucci Vaughan Hospital and our offsite locations to keep everyone safe.

Currently, each patient is allowed one designated essential visitor during his/her hospital stay. An essential visitor is permitted two visits a week, each for a maximum two hours during visiting hours (11 a.m. – 7 p.m.), with the following exceptions:

Patient Category Visitor Guidelines
A patient who is considered end-of-life one (1) essential visitor daily; exceptions can be made in consultation with the care team
A patient who is having major surgery one (1) essential visitor a few hours before the surgery to conclude the day the patient is transitioned to the unit
A patient who is having a baby one (1) essential visitor (support person) for the duration of their hospital stay (no in/out privileges)
A patient who is in Neonatal Intensive Care Unit (NICU) and Pediatrics one (1) essential visitor or one (1) alternate for the duration of their hospital stay
A patient who has a significant developmental or intellectual disability one (1) essential visitor daily
A patient who is in the Emergency Department or has an appointment with an Ambulatory Care Clinic requiring assistance due to: cognitive impairment, physical disability or a significant language barrier. one (1) essential visitor to accompany patient upon approval by Emergency Department or Clinic staff, to ensure safe physical distancing in the area.

We recognize that support from family and friends is an important part of a patient's healing process and will make exceptions on compassionate grounds for some patients. Please contact the care team to discuss the possibility of making these arrangements.

Access and Screening

At Mackenzie Richmond Hill Hospital, patients and essential visitors can enter the hospital through the C or D-wing entrances. All other entrances of the hospital are closed to the public.

At Cortellucci Vaughan Hospital, access to the hospital is through the Main Entrance at the south side of the building (6:30 a.m. – 10 p.m.) or through the west side of the hospital (24/7 access). All other entrances of the hospital, as well as the hospital's emergency department will be closed to the public until further notice.

When visiting the hospital, essential visitors must pass the screening assessment at each visit. They will also be asked to remove any personal protective equipment brought from home, including a gown, gloves or mask, and will be required to wear a mask provided by the hospital, and practice proper hand hygiene and physical distancing etiquette while in the hospital.

Our team of doctors and nurses is working hard to keep the community safe. We appreciate the community's cooperation in keeping them safe as they continue to do this important work.