Visitor Information

This page will provide you with up-to-date visitor information, including COVID-19 related restrictions. 

We recognize how important it is for patients to be surrounded by family and friends while they’re in the hospital. In order to keep everyone safe, Mackenzie Health currently has visitor restrictions in place and, effective November 15, requires all visitors and support persons to be vaccinated against COVID-19. This policy is specific to hospital visitors. For patients, anyone can come to our hospital for care whether they are vaccinated or unvaccinated. This decision was not made lightly and we’re doing everything we can to ensure that families feel supported and connected while their loved ones are in the hospital.

We’re making staff available to help patients get to their appointments and to support patients who have language barriers or require physical assistance while in the hospital. Our care teams are also providing updates to designated family caregivers to make sure they remain involved in their loved one’s care.

To help patients and families stay connected, we have provided dedicated resources to our care teams to support virtual calls, including on weekends. 

We’ve also made all TV, internet and phone access free on the tablets available at each bedside. Free WI-FI is also available so patients can video chat with their loved ones from their own devices. 

We have also implemented video chat functionality to help patients and their loved ones stay connected. On most units, video calls are available through each patient’s bedside tablet. Instructions on how to initiate a call are available to patients.

Some video calls may be completed through Zoom. For instructions on how to join a Zoom meeting or how to download the application on your device, please see here:

Here are some additional resources to help families and caregivers support patients as they’re receiving care.

The safety of our patients, families, staff, physicians, and volunteers is our top priority. We also recognize the integral role and impact that loved ones have in providing support to patients.

COVID-19 is evolving rapidly and due to the increased community spread and transmissibility of the Omicron variant, we have updated our visitor restrictions.

Effective Thursday, Dec. 23, 2021, Mackenzie Health will no longer be able to permit visitors to our hospitals. This decision was not made lightly, and we value and appreciate the very important role visitors play in the lives of our patients.

There are limited exceptions:

  • support persons or visitors of imminent end-of-life patients;
  • support persons or visitors of labour and delivery, NICU or pediatric patients; and
  • those accompanying a patient to the Emergency Department.

All visitors to Mackenzie Health are required to show proof of full COVID-19 vaccination, or a documented medical exemption along with a piece of government issued ID, to enter our hospitals. We will, however, have limited exceptions to this policy for support persons or visitors of labour and delivery, NICU or paediatric patients; support persons or visitors of imminent end-of-life patients; and support persons or visitors accompanying a patient to the Emergency Department

 

For full details of our visitor guidelines please see the chart below.

This policy is specific to hospital visitors. For patients, anyone can come to our hospitals for care whether they are vaccinated or unvaccinated.

 

Patient Category Visitor Guidelines
A patient who is considered end-of-life 24-hour access to family or people of importance; care team may offer scheduled access to accommodate different family members.
A patient who is considered palliative Daily access to visitors; two (2) visitors per day at fixed times but NOT concurrently.
A patient who is having a baby Only one (1) designated visitor who can also stay as long as the mother requires assistance with care for infant.
A patient who is in Neonatal Intensive Care Unit (NICU) and Pediatrics One (1) designated visitor or support person at the bedside daily; 24-hour access. Only one (1) visitor will be accommodated overnight.
A patient who is under the age of 18 years of age and those who are less than one (1) years of age One (1) designated visitor or support person at bedside daily; 24-hour access.
A patient who has a significant developmental or intellectual disability One (1) designated visitor/support person or one (1) designated alternate at the bedside daily.
A patient who is in the Emergency Department One (1) visitor at the bedside daily.
A patient requiring caregiver to support hospital workflow (outpatients) One (1) visitor to accompany patient.
Reactivation Care Centre (RCC) Effective Dec. 31, temporarily pausing all visits. Clinical team to assess the need for a designated essential caregiver/support person. 

We recognize that support from family and friends is an important part of a patient's healing process and will make exceptions on compassionate grounds for some patients. Please contact the care team to discuss the possibility of making these arrangements.

Visitor Access and Screening

At Mackenzie Richmond Hill Hospital, patients and visitors are being screened at the C and D-wing entrances. Visitors of long-term care, complex continuing care and palliative care patients can also be screened at the A-wing entrance. All other entrances of the hospital are closed to the public.

At Cortellucci Vaughan Hospital, access to the hospital is through the Main Entrance at the south side of the building or through the west side of the hospital (6:30 a.m. – 7 p.m.). The Magna Emergency entrance is also open 24/7. All other entrances of the hospital will be closed to the public until further notice.

When visiting the hospital, visitors must pass the screening assessment at each visit and show proof of vaccination or a documented medical exemption along with a piece of government-issued ID. Proof of vaccination can be shown on a mobile phone, paper copy of a vaccine receipt or via a QR code.

Visitors will also be asked to remove any personal protective equipment brought from home, including a gown, gloves or mask. If you are wearing an N95 or KN95 mask, you can continue to wear it under your hospital provided mask in addition to practicing proper hand hygiene and physical distancing etiquette while in the hospital. 

Our staff, physicians and volunteers are working hard to keep the community safe. We appreciate the community's co-operation in keeping them safe as they continue to do this important work.