Amenities
This section of the website provides information about variety of amenities available at Mackenzie Health. Click any title below to find out more about each amenity.
We have four privately-owned bank machines at Mackenzie Richmond Hill Hospital:
- A-Wing: on the ground floor, beside the elevators
- B-Wing: beside the vending machines near Tim Hortons
- C-Wing: beside the pay phones that are behind the gift shop
- D-Wing: beside the vending machines outside the Emergency Department entrance
Please be advised that the Beauty Salon is currently closed due to COVID-19 public health measures.
Location:
Mackenzie Richmond Hill Hospital
Hours of Operation:
- Thursday - 8:30am to 12:00pm
- Friday - 8:30am to 12:00pm
- Saturday - 8:30am to 12:00pm
By Appointment Only / Contact Information
905-883-1212 ext. 3815
Services:
- Ladies wash and set
- Ladies wash and blow dry
- Ladies cut without wash
- Ladies wash, cut and blow dry
- Ladies wash, cut and set
- Permanents
- Gentleman's cut without wash
- Gentleman's cut with wash
For more than 30 years, the Mackenzie Health Childcare and Early Learning Centre has provided innovative childcare services and early education to children between one and six years old in Richmond Hill and the surrounding community. We pride ourselves on offering safe, convenient and reliable childcare.
We strive to foster a positive sense of self, well-being and healthy development in every child. Children will thrive in environments that value their individuality and recognize evolving and emerging abilities. It is our goal that all children, parents, and staff will be actively engaged and experience a sense of well-being and belonging, free to express their ideas and perspectives in meaningful ways.
Our commitment to you: We will provide excellence in quality child and family centered early education and collaborate with community services to best meet the needs of our community.
To learn more visit our Childcare and Early Learning Centre page.
Mackenzie Health provides a variety of options for meals, snacks and beverages.
Contact phone number for Food Services: 905-883-2227
Mackenzie Richmond Hill Hospital
Central Bistro (Including Tim Horton's products):
Location: C-wing, Level 2
Serving: Breakfast, lunch and dinner entreés daily, and a wide variety of beverages and snacks
Hours: The Central Bistro is open 24 hours, with limited service after hours.
Tim Horton's:
Location: B-wing Lobby, Level 2
Serving: Coffee, pastries, snacks and a variety of hot and cold beverages.
Hours: Open from 6:30 a.m. - 4 p.m., Monday to Friday and closed on all stat holidays.
Note: Tim Horton's will be closed between December 23, 2022 and January 2, 2023.
Vending Machines:
Location: Lobbies of D-wing, level 2, B-wing, Level 2 and A-wing, Level 1
Serving: Snacks, beverages and fresh food are available from vending machines
Cortellucci Vaughan Hospital
Tim Horton's:
Location: Cafeteria, Level 0
Serving: Freshly made, healthy, daily breakfast and lunch entrées, soups, dinner and snacks.
Hours: 24/7
OBC Grill (Original Burger Company)
Location: Cafeteria, Level 0
Serving: Fresh burger, chicken or other favourite with fresh, local and unique toppings.
Hours: 11 a.m. - 3 p.m. ; Monday-Friday
Subway
Location: Cafeteria, Level 0
Serving: Customizable and signature sandwiches to wraps and salads
Hours: 11 a.m. - 7 p.m. ; Monday-Friday
Starbucks
Location: Mainstreet, Level 1 (by Medical Imaging)
Serving: Sandwich, sweet treats, specialty coffees and teas and cold beverages
Hours: 7 a.m. - 3:30 p.m. ; Monday-Friday
Mackenzie Health Volunteer Association is a self-governed organization that provides support for volunteers 
and fundraisers for the hospital. Our members play a vital role in the Mackenzie Health community, contributing more than 90,000 hours of service a year in support of the hospital’s staff, patients, and their families.
The Mackenzie Health Volunteer Association was established in 1962 by a group of women who shared the dream of having a community hospital, Mackenzie Richmond Hill Hospital. Their dream continues today as Mackenzie Health is evolving to a two-hospital model.
The Mackenzie Health Volunteer Association operates the White Rose Gift Shop. The gift shop helps raise a significant source of donation revenue that has contributed to the acquisition of a new MRI machine and improvements in the Intensive Care, Neonatal Intensive Care and Mental Health units. We have now opened an online gift shop to better serve our community.
The in-store gift shop sells flowers, magazines, books, toiletries, toys, giftware, cards, gift bags, hand-knitted baby outfits, clothing, jewelry, hand bags, snacks and much more.
Cash, Visa, MasterCard and debit cards are accepted.
You can buy newspapers from the boxes outside the lobbies of C Wing and the Centre for Continuing Care and Rehabilitation at Mackenzie Richmond Hill Hospital.
Mackenzie Richmond Hill Hospital
Main lobbies of C Wing (main hospital entrance), B Wing, and Centre for Continuing Care and Rehabilitation.
TTY Phones
Main lobby of C Wing. TTY service is (905) 883-2123.
Direct Phone Lines for Taxi Service
Beside all pay phones
Information Phones Connecting to Switchboard to Help Locate Patient Rooms
Main lobby of C wing at Mackenzie Richmond Hill Hospital
Mackenzie Richmond Hill Hospital
Public washrooms are located throughout the hospital, including:
A-wing
- Level 1 outside the Atrium
B-wing
- Level 2 (main floor), beside Chemotherapy and Medical Day unit
C-wing
- Level 2 (main floor), beside Patient Registration
- Level 3 elevator lobby
- Level 4 elevator lobby
- Level 5 elevator lobby
D-wing
- Level 1 by the Berwick Family Auditorium
- Level 2 (main floor), just inside Emergency Department waiting area
In the main lobbies, accessible washrooms are located on:
- Level 1 of A-wing
- Level 2 (main floor) of B-wing, beside Chemotherapy and Medical Day unit
- Level 2 (main floor) of D-wing, just inside the Emergency Department waiting area
Cortellucci Vaughan Hospital
Accessible washrooms are located throughout the facility on every floor.
Sabbath washrooms are located on level 0 and level 1:
- Level 0 near the entrance to the Parklink
- Level 1 near the west entrance
- Level 1 near the Vic De Zen Family Welcome Centre (across from Starbucks)
- Level 1 in the Giovanni and Anna De Gasperis ◆ Eugene and Eva Kohn Learning Centre
Enhanced washrooms, with special floor-mounted, bariatric-friendly toilets that can accommodate individuals who need the support, are located on:
- Level 0 near the entrance to the Parklink
- Level 1 near the Vic De Zen Family Welcome Centre
- Level 4 within the NICU
Universal washrooms with additional accessible features, including accommodation for a larger turning radius for scooters and adult changing tables are located on:
- Level 0 near the cafeteria
- Level 1 near the west entrance
- Level 2 outside the Critical Care family waiting area
- Levels 6, 7 and 8 east of the public elevators (these washrooms also have double fold-down grab bars)
Find out about our PureHealth Pharmacy locations, hours of operation and contact information on our Retail Pharmacy webpage.
To help you stay connected, we offer free limited wireless Internet access and high-speed wireless Internet access to visitors with five rate plans.
Free wireless Internet access
Session Length: 1 hour, Bandwidth: 1MBPS Download, 500KBPS Upload, Content Filtering: HIGH
High-speed wireless Internet access
Credit Card Packages – Session Length: 24 hours, Bandwidth: 25MBPS Download, 5MBPS Upload, Content Filtering – LOW (Speed Control to ensure each paid customer gets a fair share of the total bandwidth available)
- 4 hours: $4.95
- 24 hours: $10.95
- 3 days: $18.95
- 7 days: $27.95
- 1 month: $46.95
To access WiFi:
- Ensure that the wireless adapter is connected and enabled on your wireless device.
- Connect to the "PatientVisitor" network.
- Wait for the browser pop-up.
- Pick free or paid service, register (you can pay by Visa or MasterCard) and enjoy.