COVID-19 Information

Information about COVID-19, including cases at Mackenzie Health, vaccine clinic and assessment centre.

At Mackenzie Health, the safety of our patients, staff and visitors is our top priority. 

The province’s dedicated COVID-19 website is your best source of information about COVID-19, how you can protect yourself, what to do if you suspect you may be at risk and the current testing criteria. The site also includes the most up-to-date information about confirmed COVID-19 cases in Ontario.

We are doing everything we can to test as many people as possible. To schedule an appointment at Mackenzie Health’s Assessment Centre, call 905-883-1212 ext. 2004 or book online using our Open Scheduling feature. Existing Mackenzie Health patients, can also book an appointment online using your MyChart accountWalk-ins are not accepted. 

Important information about COVID-19 vaccines:

  • Mackenzie Health is currently operating a COVID-19 vaccine clinic to support the province’s rollout of the COVID-19 vaccine. Appointments are required; walk-ins are not available.
  • A limited number of appointments for York Region residents who meet the eligibility criteria are available at the Mackenzie Health COVID-19 Vaccine Clinic.
  • Please check york.ca/COVID19Vaccine often as future appointments continue to be made available when capacity allows and vaccine supply is available.
  • If you meet the eligibility criteria and would like to book an appointment at Mackenzie Health’s COVID-19 Vaccine Clinic, visit https://yrh.vertoengage.com/
  • Thank you for your patience.

Information current as of June 13 at 10:00 a.m.

Mackenzie Richmond Hill Hospital:

  • Total number of COVID-19 positive patients being cared for in hospital: 3
  • Number of COVID-19 positive patients being cared for in an intensive care unit: 3
  • Number of COVID-19 positive patients on a ventilator: 1
  • Number of inpatients under investigation for COVID-19: 6

Cortellucci Vaughan Hospital:

  • Total number of COVID-19 positive patients being cared for in hospital: 23
  • Number of COVID-19 positive patients being cared for in an intensive care unit: 13
  • Number of COVID-19 positive patients on a ventilator: 10
  • Number of inpatients under investigation for COVID-19: 11

Mackenzie Health, in partnership with our local hospital partners and York Region Public Health, continues to follow the province’s three-phased Vaccine Distribution Plan

Eligibility

For information about who is currently eligible to receive the COVID-19 vaccine, please refer to the Ministry of Health’s dedicated COVID-19 website.

Booking an appointment at the Mackenzie Health COVID-19 Vaccine Clinic

  • A limited number of appointments for York Region residents who meet the eligibility criteria for earlier second doses are available at the Mackenzie Health COVID-19 Vaccine Clinic.
  • If you would like to book an appointment for a first dose, please visit york.ca/COVID19Vaccine to book an appointment at one of the other clinics in York Region.
  • Please check york.ca/COVID19Vaccine often as future appointments continue to be made available when capacity allows and vaccine supply is available.
  • If you meet the eligibility criteria for an earlier second dose at york.ca/COVID19Vaccine, and would like to book an appointment at the Mackenzie Health COVID-19 Vaccine Clinic, book your appointment online, here: https://yrh.vertoengage.com.
  • Vaccines are by appointment only for eligible individuals and may be made by an individual or their caregiver; walk-in appointments are not available.
  • We know that an online booking tool may pose challenges for some. We encourage those who are not able or comfortable booking an online appointment to seek out a support person (family, friend or caregiver) to book an appointment on their behalf. We appreciate everyone’s patience as we do all we can to support this rollout. 
  • A health card is not required to book an appointment, but proof of age and residence will be required on the day you receive your vaccine.
  • To ensure all available appointments are accessible to those who are eligible, please book only one appointment per person and cancel any appointments you do not intend to use.
  • For assistance with the online booking process between 8 a.m. and 10 p.m., seven days a week, please call 1-844-301-8080.

 Arriving at the Mackenzie Health COVID-19 Vaccine Clinic

  • Please note that proof of age and address along with photo ID will be required upon arrival at the Mackenzie Health COVID-19 Vaccine Clinic at Cortellucci Vaughan Hospital. 
  • Parking is limited to the two lots closest to the Mackenzie Health COVID-19 Vaccine Clinic noted on the map below. Please ensure you leave extra time to find parking and arrive at your appointment on time. Please do not arrive too early for your appointment to help avoid lines forming in front of the clinic. 

Map showing Mackenzie Richmond Hill Hospital and its parking areas

  • If you would like to book an appointment at one of the other vaccine clinic locations in York Region, please visit york.ca/COVID19Vaccine
  • If you have questions about the vaccine or the regional vaccine rollout, please contact the Access York line at 1-877-464-9675.
  • For more information about the provincial government’s vaccination program, please visit the Ministry of Health’s dedicated COVID-19 vaccine website.

The Ontario government now requires an appointment for all COVID-19 Assessment Centres. Walk-ins are no longer accepted.

COVID-19 Assessment Centre at Mackenzie Richmond Hill Hospital 

  • Located at 10 Trench Street in Richmond Hill.
  • Can be accessed via a dedicated entrance near the A-wing of the hospital.
  • The entrance is located parallel to Major Mackenzie Drive and is marked by directional signage.
  • The closest place to park is the south visitor lot by Major Mackenzie Drive. The parking area is accessible via Trench Street. 

How do I know if I need to be tested for COVID-19?

  • If you’re experiencing COVID-19 symptoms
  • If you may have been exposed to someone with COVID-19
  • If you live or work in a setting that has a COVID-19 outbreak
  • If you live or work in an at-risk setting such as a congregate setting

If you're asymptomatic and meet the provincial criteria to get a test, you can get tested at a pharmacy. Please refer the provincial government website for a list of participating pharmacies near you. 

Please note that, as of Friday, December 11, 2020, tests for the purpose of international travel clearance are no longer be conducted at COVID-19 Assessment Centres.

If you’re not sure whether you need to be tested for COVID-19, please refer to the provincial government self-assessment tool. 

How do I make an appointment at the COVID-19 Assessment Centre?

There are two ways to make an initial appointment at Mackenzie Health's COVID-19 Assessment Centre.

  • Call our scheduling office*
    • Call 905-883-1212 ext. 2004 to make an appointment.
    • Hours: Monday to Friday, 8 a.m. to 5 p.m. and weekends between 8 a.m. and 4 p.m., including holidays. 
      *Please note that our scheduling office is experiencing a very high volume of calls. We're working as fast as we can to manage the significant spike in demand, however you may be required to wait on the phone in excess of two hours. 
  • Book your appointment online using our Open Scheduling feature, 24/7
    • If you have not previously been a patient at Mackenzie Health, book your appointment online using our Open Scheduling feature. Start the screening questionnaire to book your appointment.
    • If you have previously been a patient at Mackenzie Health, log in to your MyChart account or download the app on Google Play or the App Store to book your appointment at your preferred location, date and time by selecting Schedule a COVID-19 Assessment from either the Visits or the Quick Links menus. 

What are the hours of operation at the COVID-19 Assessment Centre at Mackenzie Richmond Hill Hospital?

  • 9 a.m. to 8:30 p.m., seven days a week

Please note: hours are subject to change and will be updated here.

What happens once I’m at my appointment at the COVID-19 Assessment Centre?

  • You’ll be examined by a physician and a nurse, and the physician will determine whether or not a test is required.
  • If a test is required, a swab will be taken and sent to the lab.
  • If your symptoms are low severity and you do not require hospitalization, you’ll be sent home with instructions to self-isolate while you await your results.
  • Mackenzie Health cannot access, provide or expedite your test results. Test results can be accessed online through the provincial government’s website. 

Will I automatically get tested for COVID-19 if I have an appointment?

  • If you’re concerned about symptoms or potential exposure to COVID-19, you will be assessed by a physician and a nurse. 
  • A physician will determine whether or not you need to be tested for COVID-19 following an examination.

If I am tested, how do I get my results?

  • Mackenzie Health cannot access, provide or expedite your COVID-19 test results.
  • Test results are processed and confirmed by a provincial network of laboratories, and for privacy reasons, labs cannot provide test results to individuals.
  • There are a few ways to access your test results: 
    • Visit the provincial website.
    • For all past Mackenzie Health patients with an existing MyChart account, your test results can be viewed through the Health menu in MyChart. 
  • It’s important that you continue to self-isolate until your test results are confirmed. Positive test results will be confirmed by a phone call from York Region Public Health and they will provide you with further information and next steps. 

If I have any questions about MyChart, who do I ask?

  • For any questions related to MyChart, please contact the team at mychart@mackenziehealth.ca, or call our MyChart Support Line* at 905-883-1212 ext. 2202 Monday to Friday between 8 a.m. and 4 p.m. 
    *Please note that our MyChart Support Line is experiencing a very high volume of calls. We're working as fast as we can to manage the significant spike in demand.

To ensure the safety of our staff and patients, we are only allowing essential visitors to enter the hospital until further notice. Patients and essential visitors are being screened at the C-wing and D-wing entrances at Mackenzie Richmond Hill Hospital and at the Main Entrance and west side entrance at Cortellucci Vaughan Hospital. All other hospital entrances are closed to the public.

We recognize that support from family and friends is an important part of a patient’s healing process and are beginning to expand visitor access to the hospital. We will also continue to make exceptions on compassionate grounds for some patients. Please contact the care team to discuss the possibility of making these arrangements.

We’re doing everything we can to ensure that families feel supported and connected while their loved ones are in the hospital. As part of our plan to support families and caregivers, we have made staff available to assist with language barriers and help patients get to their appointments, provided free access to phones, TV and internet and offered additional online resources including a toolkit. Our team is also available to help schedule video calls for patients to connect with their loved ones. Please call the nursing station and the care team will help arrange a virtual visit.

More information about our plan to support families and caregivers is available on our Visitor Information page.

The Emergency Departments at Mackenzie Richmond Hill Hospital and Cortellucci Vaughan Hospital are open 24/7 for our community. The safety of our patients, staff and community is our top priority at Mackenzie Health and we are doing everything possible to keep everyone safe during this COVID-19 crisis.

If you or a loved one do need emergency care, please visit our Emergency Departments at Mackenzie Richmond Hill Hospital or Cortellucci Vaughan Hospital, or your closest hospital.

At Mackenzie Health, we have taken a number of steps to create capacity and ensure we have the resources we need to effectively respond to the COVID-19 pandemic and keep our patients and staff safe. Some of these steps include:

  • Opened Cortellucci Vaughan Hospital on February 7 exclusively as a system solution to fight COVID-19. As of June 6, Cortellucci Vaughan Hospital became a full-service hospital, providing care to our community. 
  • Opening two COVID-19 Assessment Centres to help ease pressures being experienced by the Emergency Department (ED) teams who had been previously coordinating the testing and assessment of suspected COVID-19 cases. Since opening our Assessment Centres, we have successfully reduced capacity pressures so that our ED team at Mackenzie Richmond Hill Hospital can remain focused on treating patients who come to us with urgent care needs;
  • Opening a COVID-19 Vaccine Clinic at Cortellucci Vaughan Hospital to support the rollout of the provincial vaccine program by administering vaccines to eligible York Region residents;
  • Rescheduling non-urgent clinical activity in the hospital that had been temporarily reduced in an effort to build capacity for acute care and critical care beds if and when we needed them;
  • Creating dedicated COVID-19 inpatient units to help maintain the safety of our clinical team and minimize capacity pressures in our Emergency Department at Mackenzie Richmond Hill Hospital and inpatient areas. It will also help decrease the demand on supplies by reserving key materials for COVID-19 patients;
  • Expanding our current critical care space to accommodate additional COVID-19 patients if and when needed;
  • Implementing the universal masking of all inpatients to further align with public health guidance to wear a mask when in shared indoor spaces with people outside your immediate household;
  • Supporting long-term care homes, congregate care settings, schools and the school board in our community with testing and infection prevention and control best practices; and
  • Preparing contingency plans to address situations where physicians may need to self-isolate to ensure continuity of care and access to care for those who need it. This includes using specialists with similar skill sets to step in when needed.

It’s more important than ever to work together to keep each other safe. The most important thing you can do is wear a mask, wash your hands regularly and keep a safe physical distance from others to stop the spread of COVID-19.

The Ontario government and York Region Public Health have some helpful tips available on their websites where you can find out how you can do your part in the fight against COVID-19. 

Join our Wall of Thanks

Share a message of appreciation on our Wall of Thanks for our front-line workers as they combat COVID-19. Your thoughtful sentiments will help them stay motivated while reinforcing the incredible work they do each and every day to keep us all safe and healthy.  

Donate to our COVID-19 Response Fund

We’re so grateful for our community’s thoughtfulness and willingness to help our front-line staff and everyone at our hospital as they work tirelessly in the fight against COVID-19. In response to the outpouring of generosity, we’ve set up a COVID-19 Response Fund to help support our efforts to keep our patients and community safe during this crisis and beyond.

Donate supplies

Our generous community has been reaching out to us offering to donate medical supplies, including approved Personal Protective Equipment (PPE). If you’re interested in donating supplies, please contact our Mackenzie Health Foundation team at foundation@mackenziehealth.ca

Show your support from your window

Download a printable poster and display it in your window to let our front-line workers know that you’re rallying behind them.

Download the 8.5 * 11″ size poster (letter)

Download the 8.5 * 14″ size poster (legal)

For those looking to sell and/or broker the sale of PPE

We’re very grateful for our community’s outreach and willingness to help. At this time, we are committed to leveraging all of the resources we have in place, including government procurement channels and existing partnerships and contacts, to secure as much personal protective equipment (PPE) as possible to support the work of our front-line staff. That being said, we know the situation continues to change rapidly, and we may expand outreach efforts if needed. We encourage those who are looking to donate supplies or funds to help support our hospital and front-line staff to contact our Mackenzie Health Foundation team at foundation@mackenziehealth.ca.

Food donations

We appreciate that you want to show your gratitude to our front-line workers by keeping them nourished and hydrated, and they definitely deserve it! While we are grateful for all offers of support, the risk of spreading COVID-19 to our staff, physicians and patients is too great. For that reason, Mackenzie Health and the Foundation can no longer accept any food or drink donations delivered to the hospital. However, we want to make sure there are other ways for you show your appreciation to our health care workers.

We’ve created a COVID-19 Response Fund so you can support our most pressing needs. And we’re working with donors who are interested in doing something to directly show support of our front-line staff to find a solution that works – from donating electronic gifts cards to providing discount codes for delivery or pick-up. If you’re looking for a way to help, please contact foundation@mackenziehealth.ca.

For information on the signs and symptoms of COVID-19 and what to do, please visit the Government of Canada‘s website or the Province of Ontario’s dedicated webpage.

York Region Public Health has a dedicated webpage for updates specific to York Region cases of COVID-19.  Members of the community can also call Telehealth Ontario at 1-866-797-0000 or York Region Public Health’s Health Connection line at 1-800-361-5653.