Intensive Care Unit (ICU)

The Critical Care team cares for patients requiring life support measures including cardiac monitoring, dialysis and for those patients who may require respiratory support.

Patients admitted to Critical Care are under the care of an intensivist (a physician who specializes in the care of critically ill patients) or a cardiologist, and a team of highly experienced registered nurses, pharmacists, respiratory therapists, dietitians, social workers and physiotherapists.

Family members should take personal items home for patients as Mackenzie Health is not responsible for lost or stolen items.

Location

Critical Care at Mackenzie Health is located at both Mackenzie Richmond Hill Hospital and Cortellucci Vaughan Hospital.

Mackenzie Richmond Hill Hospital: Critical Care is located on the third and fifth floor of the D-wing.

Visitors will be directed to use the D-wing elevators across from the Emergency Department to access the critical care areas on the third and fifth floors.

Cortellucci Vaughan Hospital: Critical Care is located on the second level of the hospital.

Visitors will be directed to use the main elevators in the Vic De Zen Family Welcome Centre to access the critical care areas on the second level. 

Visiting guidelines

*Current visiting guidelines are based on visitor guidance provided by the Government of Ontario. Please note that visitor access may change based on updated visitor guidelines or direction received.

Visiting hours in the hospital are from 11:00 a.m. to 7:00 p.m.

Critical Care allows a maximum of one (1) designated visitor per patient twice a week for visits lasting between 30 minutes and two hours, depending on the patient's condition. Visits need to be scheduled by the Critical Care team. Families must identify and inform the Critical Care team who the designated visitor is. 

Visits must be scheduled with a member of the Critical Care team. The last scheduled visit is at 6:00 p.m. for a maximum of one hour.

All visitors to the hospital must check-in with the screener desk. Please inform screeners who you will be visiting and provide your name. Those who are not identified as designated visitors will not be permitted to visit.

To ensure safety for everyone, physical distancing measures are in place. Visitors are to ensure they maintain a safe physical distance at all times and must remain in or near the patient room. If visitors are required to leave the patient room (e.g. if the care team is performing a procedure or personal care), they must remain in the visitor lounge within the unit or in the Critical Care waiting area. Staff will direct visitors as to where they can wait.  

End of life visiting

If your loved one is considered to be at end of life, the Critical Care team may make exceptions to the visitor guidelines. This must be approved by the Critical Care team. If additional visitors are permitted entry, please note that only two visitors may enter the unit at a time. Visiting for multiple family members will be coordinated by the Critical Care team. 

Large families will be asked to remain outside the hospital to ensure physical distancing measures are maintained.

After hours

After hours access is only granted for essential visitors who meet the criteria set out in the visitor guidelines for after hours visits. This is approved by the Critical Care team. Visitors' names will be provided to the screening desk.

If visiting after hours (after 7:00 p.m.), please speak to the security team at the D-wing entrance at Mackenzie Richmond Hill Hospital or at the entrance on the west side of Cortellucci Vaughan Hospital to gain access to the elevator to the Critical Care areas.

Mobile Devices

Feel free to use your cell phone or other mobile device in the Critical Care areas. However, be mindful and respectful of others around you.

Photography and audio/video recordings are NOT permitted without prior consent of Critical Care staff in order to maintain privacy and confidentiality.

Food and Drink

No food or drinks are permitted in the Critical Care areas.

At Mackenzie Richmond Hill Hospital, food and drinks can be found at Tim Horton's (main floor, B-wing), vending machines (D-wing, outside Emergency Department entrance) and cafeteria (main lobby, C-wing)

At Cortellucci Vaughan Hospital, food and drinks can be found in the cafeteria on level 0 and in vending machines located throughout the hospital. 

Mackenzie Richmond Hill Hospital

10 Trench St.
Richmond Hill, ON L4C 4Z3
Local to Richmond Hill: 905-883-1212 ext. 2116
Local to Vaughan: 905-417-2000 ext. 2116
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Cortellucci Vaughan Hospital

3200 Major Mackenzie Drive West
Vaughan, ON L6A 4Z3
Local to Richmond Hill: 905-883-1212 ext. 5200
Local to Vaughan: 905-417-2000 ext. 5200

View the map for this location