Website Privacy Statement

This privacy statement explains our current practices regarding what information is collected and used when you visit our website.

Our Commitment to you

Respecting your privacy and protecting your personal and personal health information is a priority for us. Mackenzie Health's management of personal information is governed by the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA).

These Acts require us to protect your personal information in our possession. The Information and Privacy Commissioner (IPC) oversees whether we comply with the privacy provisions of the Acts by investigating complaints.

Note that service providers under contract to provide services on behalf of or to Mackenzie Health must follow the privacy standards required of Mackenzie Health.


A cookie is a small text file that a website creates and accesses through your browser when you visit the site. Our website utilizes some cookies to track language preferences, provide customized web page content, and display website navigation history. We cannot identify you from this information.

Third Party Cookies and Traffic Analysis 

We use cookies to analyse user activity to improve the site. For example, we can use cookies at aggregate patterns like the average number of unique visitors, how long they stay on the website, website searches and how many pages they visit. We can use such analysis to gain insights about how to improve the functionality and user experience of the site.

Newsletter Tracking 

Mackenzie Health may sometimes use an online external platform to send out newsletters to those who have signed up for news at Mackenzie Health. This platform tracks users’ interaction with the newsletter, including delivery, open and click rates, and can generate reporting on which device readers are using to open the newsletters.

Contact Our Privacy Office

Privacy Office 

10 Trench Street 
Richmond Hill, ON 
L4C 4Z3 

You may also make a complaint to the Information and Privacy Commissioner of Ontario if you believe we have violated your privacy rights. The Commissioner can be reached at: 

Information and Privacy Commissioner of Ontario 

2 Bloor Street East, Suite 1400 
Toronto, ON 
M4W 1A8 
Phone: 416-326-3333