Patient Relations

Our goal is for every patient at Mackenzie Health to experience courteous, compassionate care and service provided by our friendly and knowledgeable staff, physicians and volunteers. More information can be found below.

The Mackenzie Health Patient Relations department is available to act as a liaison to facilitate the resolution of concerns.  We are here to assist patients and families to ensure their experience with Mackenzie Health is a positive one.

Should a concern about your experience arise, we first suggest, you discuss your concern with your care team members.  If the concern remains unresolved, please contact Patient Relations and we will begin a follow-up.  Your discussions with Patient Relations staff members are confidential and will not affect your care.  Feedback is a valuable tool in making improvements throughout Mackenzie Health. Please be assured that we have listened to your perspective and taken your feedback very seriously. Thank you for providing us with the opportunity to examine the care we provide and for partnering with us with the goal of continuous improvement in the care and services that we deliver.

If you have questions about what Mackenzie Health is doing as we manage COVID-19, please consult our dedicated COVID-19 web page for more information. 

Patient Relations Contact Information:

Mackenzie Health
Attn: Patient Relations
10 Trench Street,
Room 2906, Main floor of B-Wing
Richmond Hill, Ontario 
L4C 4Z3
Local from Richmond Hill: 905-883-1212, ext. 7494
Local from Vaughan: 905-417-2000, ext. 7494
Email: patientrelations@mackenziehealth.ca

Office Hours:  Monday - Friday, 9:00 a.m. - 5:00 p.m.

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