Patient Relations

Our goal is for every patient at Mackenzie Health to experience courteous, compassionate care and service provided by our friendly and knowledgeable staff, physicians and volunteers.

The Mackenzie Health Patient Relations department is available to act as a liaison to assist patients and families in facilitating a resolution of their concerns. 

If a concern arises, patients and families should first discuss their concern with their care team members providing care on the unit. If the concern remains unresolved, please contact Patient Relations and we will begin a follow-up. Your discussions with Patient Relations staff members are confidential and will not affect your care. We take all concerns very seriously and see them as a chance to improve our services and our people.

If you have questions about what Mackenzie Health is doing as we manage COVID-19, please consult our dedicated COVID-19 web page for more information. 

Patient Relations Contact Information:

Mackenzie Health
Attn: Patient Relations
10 Trench Street,
Room 2906, Main floor of B-Wing
Richmond Hill, Ontario 
L4C 4Z3
Local from Richmond Hill: 905-883-1212, ext. 7494
Local from Vaughan: 905-417-2000, ext. 7494
Email: patientrelations@mackenziehealth.ca

Office Hours:  Monday - Friday, 9:00 a.m. - 5:00 p.m.

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