Patient Registration

Save time by pre-registering online before you arrive.

Through MyChart, you can:

• Verify your personal and insurance information
• Review your appointment details and preparation instructions
• Verify your family doctor on file
• Complete safety or pre-visit questionnaires
• After your visit, review your notes and test results

How it works

1. You’ll receive an email and app notification seven days before your appointment.
2. Log into MyChart and follow the prompts to complete your eCheck-In.
3. Make sure you verify that your contact information and health card number are up to date.

Tip: Completing eCheck-In helps you avoid lineups due to missing or incomplete information and ensures your visit runs smoothly.

If you do not have MyChart or would like to pre-register over the phone, contact our Patient Scheduling team:

Call: 905-883-1212 ext. 2004
Hours: Monday–Friday, 8 a.m.–5 p.m.

To learn more about MyChart and its available features visit our MyChart FAQ page.

When you arrive at the hospital for your appointment:

• Go to the registration kiosks in the main lobby or clinic area.
• Swipe your health card or scan MyChart QR code to confirm you’re here.
• If there is missing or incomplete information, or you have not completed eCheck-in, you will be asked a series of questions to verify your contact information.
• The kiosk will print you a direction sheet and a Patient Registration team member will provide you an armband, directing you where to go next.

A registration team member is available nearby if you need help at the kiosk.  Arrival confirmation through our kiosks is available in multiple languages with translation services available, as needed.

If you need help with accessing MyChart, contact our MyChart Support team at:

Call: 905-883-1212 ext. 2202 
Hours: Monday–Sunday, 8 a.m.–4 p.m.

If you would like to pre-register over the phone, contact our Patient Scheduling team at:

Call: 905-883-1212 ext. 2004
Hours: Monday–Friday, 8 a.m.–5 p.m.