Patient Declaration of Values

At Mackenzie Health we aim to ensure that all patients are treated equally and respectfully. 

As a PATIENT at Mackenzie Health, I expect:

Excellent Care

  • Timely and professional treatment
  • A clean and safe environment
  • Progressive approaches to meeting my healthcare needs

Respectful Care

  • My family and I will be treated with compassion and respect
  • Staff, Physicians and Volunteers will act with honesty and integrity
  • Diversity and individual needs will be recognized and treated appropriately

Clear Communication

  • To be informed, educated and involved in decisions about my care
  • My personal health and medical information will be kept confidential
  • The entire health care team will work together to ensure seamless care

Accessibility for All

  • A barrier-free environment
  • Consideration for special needs
  • Plain language explanations