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Mackenzie Health, in collaboration with York Region Public Health, declared a COVID-19 outbreak on A2 Complex Care Purple at Mackenzie Richmond Hill Hospital on November 23, 2023. On November 27, in collaboration with Toronto Public Health, an outbreak was also declared on 4 East at the Reactivation Care Centre. On November 30, an RSV outbreak was declared on C3 Medicine Aqua.

Precautions are being taken to reduce further transmission among patients and staff, including:

  • Closing the units to visitors;
  • Ensuring the appropriate use of personal protective equipment (PPE) and proper hand hygiene and physical distancing protocols are followed;
  • Continuing to conduct enhanced cleaning, especially for high-touch and high-use areas including common areas and shared spaces.

If you have questions about COVID-19, York Region Public Health has a dedicated webpage for updates specific to cases of COVID-19 in the region. Members of the community can also call Telehealth Ontario at 1-866-797-0000 or York Region Public Health’s Health Connection line at 1-800-961-5653.

If you have any questions about this outbreak, or are a member of the media, please contact


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